This vacancy has now closed

Compliance & Business Support Officer

  • Full time
  • £24,000
  • Homebased
  • Closing 29th June 2022

  • Advertised from 10th June 2022
  • Plus attractive employee benefits package. 35 hours per week – (Flexible days/hours). Permanent Contract.
  • Job Ref: V409


At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues. From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great. And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK. We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England. We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team. We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.

ProjectScotland is one of the family of brands within Volunteering Matters. Our ProjectScotland Employability programme supports people to get on in life using the power of volunteering. We support people, including those facing multiple barriers or disadvantage, to achieve positive outcomes for their future and our employability programme provides people with personalised emotional and practical support, meaningful and supported volunteering opportunities through charity partners, and access to a reliable and positive Volunteer Mentor.

ProjectScotland are looking to recruit a talented, dynamic, and professional Compliance and Business Support Officer to join our ProjectScotland Employability team to support our service and be a part of making a real and positive impact on the lives of people across Scotland.

Role Purpose

Your role, as ProjectScotland Employability Compliance and Business Support Officer is to coordinate and monitor the quality and compliance standards and processes of our Employability Programme, ensuring we deliver a quality service to the required standards throughout Scotland which meets challenging performance expectations, and to work collaboratively with colleagues in the ProjectScotland team and wider core services team in relation to employability service delivery, impact and development.

Key Duties and Responsibilities

  • Consistently role model and display our organisational values.
  • Contribute to effective teamwork across the regional team and the wider charity, in line with our “flexible working by default” and “self-managed teams” philosophy
  • Managing quality and compliance standards effectively across the team, minimising financial risk associated with any non-compliance.
  • Monitoring of quality and compliance requirements on the ProjectScotland. Employability programme in line with contractual requirements and targets.
  • Reviewing all documentation submitted by Engagement Managers before external submission, ensuring any non-compliance issues are addressed.
  • Ensuring all Engagement Managers are fully equipped to meet quality and compliance requirements through the provision of structured training, regular targeted meetings and effective communications.
  • Recording of compliance and project performance accurately, in line with project timescales and work plan, accurately measuring and forecasting delivery in collaboration with Service Delivery Leader and Engagement Managers.
  • Using a solution focused and creative approach, support Engagement Managers to identify risks to effective performance, and identify and coach effective contingencies.
  • Conduct regular performance-to-target reviews and report on compliance and performance at regular funder and stakeholder meetings.
  • Coordinate all internal audits of quality and compliance standards.
  • Reporting on all external programme audits.
  • Handling and storing project information in line with Volunteering Matters data protection policy.
  • Contributing to evaluation and impact measurement of ProjectScotland through the collation and analysis of data.
  • Liaising closely with internal colleagues across all core service and in particular Delivery Leaders, Partnerships and Comms colleagues, collaborating where necessary to support business development, reporting and ensure strategic priorities are met.
  • Leading the development of a central resource hub for the Engagement Manager team.
  • Provide support and help with preparation for funding applications.

This post is funded by the European Social Fund and 100% the post holders time will be spent delivering this activity.

Person Specification

Skills and Experience:

  • Effective project management skills and ability to think strategically to achieve long term goals.
  • Self-management skills and the ability to manage workload effectively and to strict deadlines.
  • Proactive and collaborative approach to teamwork.
  • Excellent written and verbal communication skills.
  • Excellent organisational and IT skills including the ability to manage workload and prioritise effectively, and in the use of MS Office, MS Teams and Zoom
  • Knowledge and experience of compliance processes.
  • Knowledge of data protection and storage regulations.
  • Experience in using a CRM (customer relationship management) system such as Salesforce.
  • Strong attention to detail with skills in the analysis of data, forecasting and production of clear and concise reports.
  • Professional presentation skills and the ability to engage with stakeholders.
  • Experience of European Social Fund compliance processes would be advantageous
  • Experience of meeting/exceeding demanding compliance requirements.
  • Understanding of and commitment to Equal Opportunities.


Relevant experience and values alignment is more important for this role than specific qualifications along with a commitment to help people, including those facing multiple barriers or disadvantage, to achieve positive outcomes for their future.


The post will be home based. The postholder will need reliable internet access to enable remote working. IT equipment and infrastructure will be supplied.

This role requires a basic Disclosure Scotland Check. Having a conviction will not necessarily cause a bar to employment.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.


Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.

Application notes

Closing date: 29th June 2022

Interview date and Location: Week commencing 11th July 2022

Start date: ASAP

To Apply

Please send a completed application form to clearly stating which role you are applying for. There are sections in the form where you can demonstrate how you fulfil the role requirements and also express yourself, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

If you would like to have a discussion with the Hiring Manager prior to submitting your application, please request this from


Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments:

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact for more information.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.