This vacancy has now closed

Youth Engagement Coordinator

  • Full time
  • £24,000
  • Edinburgh (homebased or office based)
  • Closing 16th May 2022

  • Advertised from 22nd April 2022
  • Fixed Term Contract. Hours/Days per week: 35 hours per week – (Flexible days/hours). Start date: ASAP.
  • Job Ref: V396


At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues. From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great. And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK. We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England. We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team. We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.

Role Purpose

ProjectScotland are looking to recruit a talented, dynamic, and professional Youth Engagement Coordinator to join our team in Edinburgh and the Lothians. The right candidate would be someone who can work flexibly and demonstrate an understanding of, and total commitment, to our organisational values.

ProjectScotland support young people to get on in life using the power of volunteering.

We support young people, including those facing multiple barriers or disadvantage, to achieve positive outcomes for their future. We provide young people with personalised emotional and practical support, meaningful and supported volunteering opportunities through charity partners, and access to a reliable and positive Volunteer Mentor.

You will directly support young people who have complex and challenging barriers that prevent them from achieving a positive pathway towards the next stage of their lives. Your support will include barrier identification and removal, one to one employability support such as help with CV writing, job search and interview preparation, ensuring young people are volunteer ready to take part in volunteering, and identifying a suitable volunteering placement with them.

You will work alongside colleagues in the ProjectScotland mentoring team, ensuring young people can benefit from a ProjectScotland Volunteer Mentor. You will manage and develop our partnerships in Edinburgh and the Lothians including with education, social work, and employability teams, to secure referral pathways into our service. You will also identify and build relationships and networks with charitable and nonprofit organisations across who will host volunteer placements.

Key Duties & Responsibilities

  • Consistently role modelling and displaying our organisational values
  • Contribute to effective teamwork across the regional team and the wider charity, in line with our “flexible working by default” and “self-managed teams” philosophy
  • To meet ambitious targets in supporting young people, achieving positive outcomes for all
  • Working 1:1 with young people, identify barriers they face and provide support and strategies to overcome them
  • To provide 1:1 employability support that is tailored to the young person’s personal circumstances
  • To engage directly with young people to understand their wants, needs and aspirations and determine the best opportunity for each to volunteer, and provide the support they need in advance of volunteering
  • To work alongside the ProjectScotland mentoring team to ensure young people have the opportunity to benefit from the experience and skills of a dedicated volunteer mentor
  • To manage all elements of the young person’s experience from point of referral to completion of their volunteering opportunity, and beyond
  • To identify, develop and maintain excellent relationships with charity and not-for-profit partners in Edinburgh and Lothians, as well as referral partners and agencies
  • Ensure diverse, high quality volunteer roles are available that reflect the needs and interests of young people
  • To manage the risk assessment, quality assurance and audit processes as appropriate
  • Ensure monitoring, impact and evaluation information and data is collected and that the project meets it’s agreed targets, reporting format and schedule. Assist the Delivery Leader by preparing reports to funders
  • To ensure all the above is done with excellent record keeping, in accordance with compliance requirements. This includes the use of Salesforce CRM system
  • Promoting and representing Volunteering Matters and ProjectScotland across the region

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Person Specification

Skills Required

  • An excellent knowledge and understanding of the life challenges and barriers that young people face today in Scotland
  • An understanding of how to assess the needs of an individual using a person-centered approach
  • Excellent written and verbal communication skills including being able to have strategic conversations with stakeholders one minute, and talk to a nervous young person or parent the next
  • Excellent people skills with the ability to build professional, long-term relationships with various stakeholders, to influence and motivate others
  • Excellent organisational and IT skills including the ability to manage workload and prioritise effectively, the use of Microsoft Office, Microsoft Teams and Zoom
  • Strong attention to detail and a willingness to accurately record all interactions
  • Creating, coordinating and supporting proper reporting channels around contract compliance

Experience Required

  • Significant experience working directly with young people, particularly those who face challenges and barriers
  • Demonstratable relationship management experience with a wide range of stakeholders
  • Experience in using a CRM (customer relationship management) system such as Salesforce
  • Experience of project management, achieving high targets, a busy workload and working to strict deadlines
  • Proven ability to communicate effectively and work as part of a team
  • Understanding of and commitment to Equal Opportunities


Relevant experience and an understanding and commitment to our organisational values is more important for this role than any specific qualifications.


Part of your working week will be based in local communities, meeting young people, volunteers and other stakeholders. For the remainder of the time, you can choose to work from home or from our Edinburgh office premises (EH7 5JT). If working from home, you will need good internet access and a suitable home working environment. All I.T. equipment, mobile phone and infrastructure will be supplied.


This role requires membership of the PVG (Protection of Vulnerable Groups) scheme. Having a conviction will not necessarily cause a bar to employment.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments:

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact for more information.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.


Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Application notes

Closing date: 16th May 2022

Interview date and Location: Week commencing 23rd May 2022

Please send a completed application form clearly stating which role you are applying for. There are sections in the form where you can demonstrate how you fulfil the role requirements and also express yourself, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

If you would like to have a discussion with the Hiring Manager prior to submitting your application, please request this from