Oracle IT Support Analyst

  • Full time
  • £45,000 – £52,000
  • Home working and occasional attendance to the head office in Vauxhall, London
  • Closing 5th June 2022


  • Advertised from 29th April 2022
  • Up to £45,000 - £52,000 per annum, dependant on experience. 35 Hours per week

Role

This is an exciting time to join Marie Curie in the role of IT Oracle Support Analyst. The IT Oracle Support Analyst role encompasses supporting the IT Oracle team in all technical solution development and support of Marie Curie’s Oracle platform. Working closely with the IT Oracle Platform Manager, HR, Finance and IT colleagues, you will drive service focused improvements to the Oracle system for Marie Curie.

The IT Oracle Support Analyst will allow you to provide application expertise and guidance to the business whilst supporting the operation and maintenance of the Oracle SaaS platform.

What we are looking for:

A individual with a strong focus on customer service and a wealth of experience resolving issues and supporting colleagues across an organisation. You will be able to demonstrate your knowledge of the Oracle HCM and EPM systems and how to configure them, your ability to understand complex business processes, and your ability to communicate clearly and influence key stakeholders across the charity.

The IT Oracle Support Analyst role will:

  • Be a key member providing support for the Marie Curie (MC) cloud-based Oracle software as a service platform.
  • Liaise with relevant 3rd party support (including, on occasion, Oracle) to monitor issues requiring escalation from Marie Curie to Oracle.
  • Be first line support and respond to potential issues with the Oracle system or the configuration.
  • Act as one of the first resolvers of any issues within the Oracle platform which affect the whole estate (e.g. security, performance, data integrity, configuration).
  • Provide help and assistance to Marie Curie staff and volunteers directly or indirectly using the Oracle Finance, Procurement, HR and Payroll systems.
  • Respond as required to users raising questions about the Oracle system.
  • Assist training and provide knowledge transfer to MC staff as they transition from support of legacy back office systems to working on the new Oracle SaaS platform
  • Provide support for quarterly Oracle patching and upgrades (working with IT Security to report security threats)

Why we need the role:

This role will drive forward Marie Curie’s vision to:

  • Achieve operational efficiencies through improvements in Finance and HR though the adoption of best practice and contemporary operating methods
  • Simplify and streamline our processes though end-to-end handling within the Oracle platform
  • Improve decision making by providing high quality management information to decision maker

An effective Oracle platform is essential to support Marie Curie’s organisational strategy of ensuring that everyone affected by dying, death and bereavement has the best possible experience, reflecting what’s most important to them, and to deliver Marie Curie’s strategic goals:

  • To build integrated place-based end of life services
  • To strengthen our national voice and influence thinking around end of life experience
  • To invest in our future capability
  • To build financial sustainability

The role of IT Oracle Support Analyst will help us drive forward Marie Curie’s vision to:

  • Achieve operational efficiencies through improvements in Finance and HR to adopt best practice and contemporary operating methods.
  • Simplify and streamline back office processes
  • Improve decision making by providing accurate and relevant management information to decision makers
  • Reduce manual data preparation and imports

What’s in it for you:

  • Continued access to NHS Pension Scheme (subject to eligibility)
  • Marie Curie Group Personal Pension Scheme
  • Season ticket loan

Loan schemes for bikes; computers and satellite navigation systems

Continuous development

Industry leading training programmes

Employee Assistance Programme

Flexible Working

Application notes

To apply please visit our website

Closing date: 26th May 2022

Interview date: TBC