The Customer Service Advisor will be employed on the Home Energy Scotland contract, based at the Energy Agency and will promote energy efficiency messages to householders in Ayrshire and Dumfries and Galloway.

You’ll be part of a supportive team in a small but busy call centre. This is a target focussed environment which is mainly phone based dealing with both inbound and outbound advice calls. You will support our customers by providing them with independent and impartial advice about how to keep warm and save energy and money in their homes. In addition to this we operate an extensive events calendar throughout the year covering a wide variety of events across the area where you will deliver energy efficiency advice face to face with customers.

Our aim is to deliver a world class advice service and everyone has a part to play in that. But don’t worry, you don’t need to know everything, you bring the right attitude and we provide the training. We have an extensive 6-8 week training plan which includes a City & Guilds and SQA qualification to ensure you have all the knowledge you need to advise our customers.

The Energy Agency is a dynamic organisation and independent charity, promoting energy efficiency awareness and renewable energy in the domestic, business and community sectors throughout South West Scotland.

The Energy Agency has held the contract to manage the Home Energy Scotland advice centre for South West Scotland since 2008. The South West centre is one of the network of five centres in Scotland; these are funded by the Scottish Government and managed by the Energy Saving Trust.

Our Home Energy Scotland South West Advice Centre covers the local authority areas of North, South and East Ayrshire and Dumfries & Galloway.

The Energy Agency delivers a variety of contracts, including Home Energy Efficiency Programme for Scotland: Area Based Schemes for local authorities in south west Scotland and education work covering all aspects of advice on energy efficiency, micro generation and sustainability in North, South and East Ayrshire and Dumfries and Galloway. The Energy Agency is committed to reducing our own energy, water and materials waste, thereby improving our overall efficiency.

The Partnerships Co-Ordinator is a member of the advice centre’s Marketing and Partnerships Team and plays a role in the delivery of the partnership, communities, events and outreach activities for the advice centre.

The Scottish Assembly has an exciting opportunity for two motivated, committed individuals to join our Assembly team.

Leading by example, you will be enthusiastic, give fair, honest views, build supporting, trusting relationships with people with a learning disability or autism, provider organisations, and Health & Social Care Partnerships. Your role will be to help to recruit and enroll more people with a learning disability or autism in your region. The aim is to give people with lived experience a place to put forward what they see are priorities in their lives and in the communities in which they live to influence policy making both locally and nationally.

The Assembly’s overall aim is to establish the world’s first Learning Disability Parliament which upholds the voices of all people with learning disabilities and/ or autism in Scotland. It currently meets online every Friday and will meet once/twice a month in regional areas when we have regional leads and facilitators in place. The regions are split into Northeast, Northwest, Southwest and Southeast. We are currently recruiting a regional lead (who has lived experience) and a regional facilitator in each of the Northwest and Southwest regions who will help to progress the vision of The Assembly. The Assembly is supported to work by

Values into Action Scotland.

viascotland.org.uk

facebook.com/TheScottishAssembly

More information is available for download below.

The Assembly is a growing group of people with a learning disability or autism who want to have more say in decisions that affect them locally and nationally in Scotland.

People come to The Assembly as individuals and not on behalf of the other organisations that they are part of.

Our goal is to become the world’s first Learning Disability Parliament where people with a learning disability or autism can influence and vote on things that affect them.

The National Assembly meets every Friday and Regional Assemblies meet every month on Zoom.

We want these groups to get bigger so that as many people as possible can be involved in decision making.

We are Hiring! Two Regional Leads + Two Regional Facilitators

The Scottish Government has given us funding to recruit four more people to join our Assembly Team.

We are now recruiting Regional Leads and Regional Facilitators for the Northwest and Southwest of Scotland.

• People who apply will need to be from these areas

Regional Leads will:

• Be people who have a learning disability or autism
• From the Northwest or the Southwest of Scotland.

Regional Leads will have support from Regional Facilitators and the Programme Manager.

More information is available to download below.