Edinburgh University Students' Association is looking to recruit a Deputy Manager to join our Advice Place team.
The role of Deputy Manager is to ensure service continuity and effective service delivery on a day-to-day basis and acting as a clear point of responsibility and decision making in the absence of the Advice Place Manager.
You will provide support and advice to the Advice Place team but also directly to individual students on a range of issues, undertaking specialist casework, including advocacy and representation of students at university meetings and in navigating university policies and processes. Offering practical support to students in very challenging emotional circumstances, always operating in the best interests of the student. You will be responsible for the volunteer and outreach programs within the service. Supporting and training a team of advice volunteers and working alongside advisers with different specialisms to offer a holistic service.
The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students’ Association. The service deals with a wide variety of topics (finance, accommodation, academic and personal issues) and provides basic information as well as more complex casework advice, advocacy and support.
This role has previously been in-person and due to part of the role being to provide in-person advice, we envisage the role being a mostly in-person role in the future. However, the role currently requires hybrid or home working at times to respond to changing pandemic measures. The service operated pre-Covid mostly via in-person drop-ins and appointments but is currently operating as a predominantly appointment based service delivered in a hybrid way with appointments in-person, online and by phone and initial contact via email, phone and at our Welcome Desk.
You will be an exceptional and enthusiastic individual, who aspires to provide a professional and high-quality service to our service users.
Confident and competent, with demonstrable experience of advice work. Delivering high standards of customer service. You will have proven experience of dealing with sensitive information and prioritising in a busy client facing role. Ideally, you will have worked in situations where you have been required to deal effectively and compassionately with customers who are distressed.
A student focused individual with a consistently professional approach to their duties and keen attention to detail. A person with high expectations of themselves and others, who takes pride in their work.
For further information and to apply please visit our website
The closing date for applications is 12:00 on 31 January 2022.
Interviews will be held on 7 February 2022.
Further information will be sent to shortlisted candidates.
Please note that applications by CV will not be accepted.
If you have any queries, please contact People & Development at firstname.lastname@example.org.