Information Administration Officer - Early Help in Police Custody Service

  • Part time
  • £20,599 – £24,489 pro-rata
  • Inverclyde
  • Closing 8th February 2022

  • Advertised from 12th January 2022


The Early Help in Custody Team provides a peer support approach to people being held in police custody. The Early Help Team works closely with police colleagues, while being completely independent of the justice system. Although based in Inverclyde, the service will be available to people living in other local authorities who are in Greenock police custody.

The service provides short term support to people who have self-identified a need(s) in a ‘reachable and teachable’ moment, to seek the help they need through a wide network of partner agencies within local communities. This 2-year test of change is funded by the Drugs Death Task Force and will prioritise people who are not receiving treatment and who may be experiencing a range of complex needs as evidence suggests they may be at the highest risk of a drug-related death. The service will link closely to existing treatment pathways and other tests of change including early intervention, recovery, harm reduction and non-fatal overdose.


Provide effective administration support – To:

  • Oversee the effective provision of, and perform (where necessary) general reception duties:
    • Providing first point of telephone and face-to-face contact,
    • Ensuring all staff and visitors sign in and out,
    • Dealing with general enquiries and,
    • Keeping the reception/entrance area tidy.
  • Ensure the maintenance and retention of effective records of all service users and visitors to the Service/department as appropriate.
  • Oversee and be responsible for the opening and redirection of incoming and outgoing mail for the service/department, and logging of mail.
  • Oversee and be responsible for producing letters, email correspondence, presentations, reports, photocopying, faxing and printing for the service/department.
  • Oversee and be responsible for the maintenance of effective filing, archiving and retention systems.
  • Devise and oversee office and admin systems in support of functions within the service/department as appropriate.
  • Ensure the effective maintenance and ordering of office stationery supplies.
  • Oversee and be responsible for the financial transactions of the service/department as appropriate;
    • Responsible for petty cash and submitting returns,
    • Processing financial transactions on Pegasus, and
    • Administration and processing of service user finances.
  • Assist the Service/Department Manager with budget monitoring and management where required.
  • Ensure the effective processing of HR, recruitment and payroll information.
  • Input data, collate statistics, and produce and analyse reports.
  • Be responsible for the effective provision of monthly submissions to Head Office e.g. absence returns, recruitment paperwork, service user data etc.
  • Participate in in-service/departmental meetings, prepare paperwork and produce notes/minutes.
  • Co-ordinate elements of communications within the service/department.
  • Assist with organising events e.g. stakeholder days, fundraising etc.
  • Be responsible for organising building maintenance where required.
  • Monitor security equipment and instigate any action where required.
  • Be responsible for promoting positive team working within the wider admin team.
  • Participate in and contribute to the wider Administration Team as required.
  • Participate in and contribute to organisational work and purpose on a national or strategic level as required.
  • Be responsible for carrying out specific tasks to deadline.
  • Work with significant autonomy/independence as required.
  • Be responsible for own practice and that of directly managed staff.
  • Maintain confidentiality at all times.

Application notes