This vacancy has now closed

Project Coordinator (National Projects)

  • Full time
  • £24,720 – £28,000
  • Edinburgh office with options for blended working*
  • Closing 23rd January 2022

  • Advertised from 11th January 2022
  • Salary commensurate with experience. 35 hours per week. Fixed Term until 31 March 2023 with extension opportunity.


The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland runs a series of national specialist services as projects which require dedicated project management. As a Project Coordinator you will take the lead on nominated projects with the overall responsibility for their execution and successful delivery.

The role is offered on a fixed-term basis initially until the end of March 2023 with the opportunity for an extension based upon funding being approved.

As well as leading as the focal point for the allocated projects, your role will be responsible for the overall project management through proactive engagement, communication, planning and reporting with key stakeholders and participating member organisations of Citizens Advice Scotland.

You will ensure the funder and participating bureaux, as well as external and internal stakeholders are communicated with regularly, effectively and in an engaging way, particularly on matters relating to project delivery, management of project change and risks, service design and Quality Assurance as well as contract and financial budgetary management. You will require an ability to foster a team culture across a dispersed team and be able to direct and support them to communicate and engage with stakeholders effectively, monitor performance and service design as well as meet external and internal reporting requirements.

National Projects are focused on providing a comprehensive, enhanced support service which is being delivered by the bureau network. Prior knowledge and involvement in advice projects would be an advantage.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Application notes

Closing date: 23 January 2022,10pm

Remote Interviews via Microsoft Teams: TBC

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:

In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.

You can find all necessary forms below or on our website:

Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

Citizens Advice Scotland is an Equal Opportunity Employer.

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)