Assistant Operations Manager

  • Full time
  • £30,355 – £33,065
  • Edinburgh
  • Closing 13th December 2021


  • Advertised from 25th November 2021
  • 35 hours per week
  • + 8% employer pension contribution

Role

We are looking for a passionate Assistant Operations Manager with the desire to provide a high quality, customer focused service within the Home Energy Scotland advice centre in South East Scotland. The service is at the forefront of tackling climate change and fuel poverty, delivering advice on energy efficiency, renewable technology and transport.

You will be an experienced people manager and trainer with a motivational coaching style that will inspire advisors and specialists across the whole team to perform to their full potential. You will have the ability to adapt your approach from 121 support to rolling out training to a diverse staff group delivering a range of services. You will drive delivery of excellent customer service, providing effective and high-quality training to support the delivery of advice to a high volume of customers through an award-winning multi-channel advice centre

You will ideally have experience of leading the operational delivery of a digital contact centre with advisors providing excellent customer service via email, live chat and social media platforms. You will have the ability to work across multiple programmes and projects concurrently ensuring attention to detail is providing equally across all tasks.

You will work closely with the Operations Manager ensuring effective and efficient processes and systems are in place to support the whole centre to deliver on challenging targets and timings to a high standard. You will have experience of business reporting, CRM systems and the ability to communicate performance clearly across the team with a focus on continuous improvement.

We will provide you with a tailored training package including SQA-accredited courses in the services provided by Home Energy Scotland, City and Guilds in Energy Awareness and leadership and management training as part of your personal development.

This opportunity offers a fantastic opportunity to develop your leadership career in the environmental and charity sector focussed on the Scottish Government’s Energy Efficient Scotland programme.

Changeworks is Scotland’s leading environmental charity delivering solutions for low carbon living. A trusted expert with over 30 years’ experience. Funded by the Scottish Government, we deliver Home Energy Scotland advice centres in South East Scotland and Highlands and Islands on behalf of Energy Saving Trust.

Benefits

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Application notes

To apply: please visit our website - changeworks.org.uk/jobs

Closing date for applications: 11am Monday 13 December 2021

Interviews: Thursday 16 and Friday 17 December 2021

For further information about this post please contact Heather Paton on 07879 601083.

At Changeworks we remain working at home, where possible, in line with Scottish Government advice. This post would have typically been based at our Edinburgh office (36 Newhaven Road, Edinburgh) however we are currently designing our new ways of working. Over the coming months we will be looking to offer increased flexibility about where we work, in a hybrid of home and office base depending on the needs of each role.

Changeworks ~ delivering positive low carbon living