Customer Service & Admin role

  • Part time
  • £19,753 pro-rata
  • Glasgow
  • Closing 6th December 2021


  • Advertised from 24th November 2021
  • 22.5 hours pw (.6FTE) / 6 month contract initially, with an option for an additional 1 year maternity cover)

Role

The focus of this role is to promote a positive customer experience for those enquiring, booking and visiting Pinkston Watersports, as well as attracting new customers and marketing new and existing products and services via schools, clubs and community groups

You will have a friendly demeanour with a customer facing outlook and a passion for ensuring a high-quality experience for all visitors. You will also have a good understanding of customer engagement and encouraging return custom.

An active understanding of paddlesports, sport and/or the outdoors and working with a varied community would be beneficial. Strong communication skills at all levels are important.

Working shift pattern on a two week rotation and would be week one; Monday, Wednesday and Friday and week two; Monday, Wednesday and Saturday from 8.30/9am-3.30/4pm or another mutually suitable shift pattern.

Key Tasks include:

  • Using, managing and updating Centre booking systems and preparing invoices for new bookings.
  • Daily tasks opening the Centre – preparing the daily ‘what’s on’ board
  • Setting up classrooms for corporate bookings
  • Responding to enquiries face to face and via email, phone and social media
  • Managing and developing social media, our website, monthly newsletters and on-site posters.
  • Build and maintain positive relationships with all / external site users and be the welcome face of Pinkston Watersports. This may include welcoming groups of young people on site, through to the handover process of young people with onwards travel arrangements. Youth and community groups are key service users and satisfactory completion of the PVG process is essential to the role.

Pinkston is Scotland’s only artificial white water centre, a charity and social enterprise located in Port Dundas. The role is Centre based only.

Application notes

Apply with a CV and covering letter to jo@pinkston.co.cuk (Jo Brown, General Manager) stating clearly why you would be an enthusiastic member of our team.

Closing date: Monday 6 December 2021.

Interviews will be held the following week.