Peer Support Worker – Mental Health

  • Full time
  • £25,000
  • Glasgow, G51 3UU, with some flexibility to work remotely
  • Closing 6th December 2021

  • Advertised from 23rd November 2021
  • 37.5 Hours. 1 year fixed term contract.


About the role

As a Peer Support Worker you will deliver a quality holistic service to GHH clients with a strong focus on mental health and wellbeing, acting as a subject matter expert for the wider team. No two days are the same at GHH and this role will expose you to a diverse client base and a wide network of partner organisations. You will manage your own case load, providing advice and advocacy to members of the Armed Forces community in the Glasgow area.

A key part of this role will be supporting our football and curling projects and ensuring extra support is available for those who need it. You will also build relationships with statutory and third sector mental health specialists and manage a case load where clients specifically require mental health or wellbeing support, including accompany clients to appointments or groups. This is not a clinical role but an opportunity to coach clients and support them to find that the help they need.

Please note we are currently recruiting for two Peer Support Worker positions, this one and a part time role.

About the team

Glasgow’s Helping Heroes is a friendly, informal team based in the Pearce Institute in Glasgow. We are currently working flexibly between the office and home with some outreach work too. The team at GHH work with a variety of internal and external partners including the nearby SSAFA branches and Scottish Support Office. You will work most closely with the new Senior Peer Support Worker, our existing Peer Support Workers and our Mental Health & Wellbeing Manager.

About you

To be successful in this role you will be very familiar with local mental health provisions including those specifically for the Armed Forces community. You will be a strong communicator and have experience building rapport with people from a variety of backgrounds. This experience may have been gained through working or volunteering in adjacent fields or directly with members of the Armed Forces community. It is essential that you can relate as a peer with our client group and so must have served in the British Armed Forces.

You will manage a varied caseload, providing holistic advice on a range of complex issues including financial assistance, education, employment in addition to the focus on mental health and wellbeing. Working collaboratively with other members of the team and using your knowledge of charities and statutory organisations you will ensure the appropriate practical and emotional support is available. This will include submitting requests for financial assistance to service charities on behalf of clients.

Previous experience of leading group projects and building strong networks would be advantageous.


SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Application notes

Further information about the role

If you have any queries or would like to speak to someone about this role, please contact Rachel Tribble on 0141 343 7143 or for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

You can apply via SSAFA’s website where you’ll also find information about our application process.

Closing date: Midnight on 6th December 2021

Interviews: Week Commencing 13th December 2021

If you wish to apply for any of our vacancies you will be asked to provide personal information, answer screening questions and upload a copy of your CV. You will remain anonymous to the hiring panel until the shortlisting has been completed. Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission. Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at