Key Support Worker

  • Full time
  • £27,198
  • Glasgow
  • Closing 5th December 2021

  • Advertised from 18th November 2021
  • Permanent. 35 hours per week


Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Your role

As a member of this team and reporting to the SFBC Manager, the role of Key Support Worker will be to provide comprehensive support to families bereaved by murder or culpable homicide. This will involve providing structured social support, emotional and practical support, sourcing and providing up to date information, liaising with other justice and community organisations, supporting the family as they interact with the criminal justice system and helping them to reach a new balance in their lives after trauma.

You will play a key part in the ongoing evaluation, development and improvement of the service including advocacy, peer support and support for children and young people. You will work closely with colleagues in other agencies such as counselling services, Police Scotland and representatives from the Crown Office and Procurator Fiscal Service.

This is a complex role in a fast paced environment within a supportive team and you will be expected to show excellent communication skills, high level administrative and recording skills, a commitment to partnership working and ensuring that the needs of families are at the heart of the service through service user engagement and participation work.

The base for the team is in Glasgow to support the implementation, development and delivery of the national service but as this is national role, travel to all parts of the country will be required in order to support families at appropriate locations to best meet their needs. This may involve travelling out of hours with limited access to public transport. A current, clean driving licence is essential to the post.

Experience of line managing staff and volunteers would be advantageous.

The main hours of work are Monday – Friday 9-5pm but there will be evening and weekend work as the service develops.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Application notes

To find out more and to apply, please visit our website.

Completed applications should be returned by 5pm on Sunday, 5 December 2021.

Panel interviews will take place at Abbey House, 10 Bothwell Street, Glasgow on Friday, 17 December 2021.