This vacancy has now closed

Referrals Co-ordinator

  • Part time
  • £18,200 pro-rata
  • East Lothian Food Bank, 3 Civic Square, Tranent, EH33 1LH
  • Closing 30th November 2021

  • Advertised from 16th November 2021
  • 22.5 hours weekly, Monday- Friday 9.30am-2pm. Fixed term for 12 months in the first instance, with the intention to renew based on performance and dependent on funding.


About us

Our mission is the prevention and relief of poverty in East Lothian through the provision of emergency food, signposting services and ‘More than Food’ projects, working with service users and in partnership with our stakeholders. Compassion, care & dignity are at the heart of everything we do. You can find out more about our values and strategy here. We’ll always be there for anyone who needs our support, but we want to see a future where emergency food isn’t needed at all.

There may always be a need for our crisis food service, but we believe with the right team in place we are well placed as an organisation to increase delivery of a range of services and projects to a scale that can have an impact on reducing demand for crisis food interventions and on the issues that contribute to food poverty and insecurity in East Lothian.

The Role

The East Lothian Foodbank Referrals Co-ordinator is at the frontline of our crisis service. As the first point of contact for our clients and referral partners you must be a confident communicator who can work well managing multiple tasks in a busy environment. Duties will include processing referrals for emergency food parcels received via phone, email and online. You will be expected to handle client and referral partner information in line with data handling policy and procedures, notifying Foodbank Manager and Operations Coordinator of specific requests or requirements. You will be taking care of day-to-day contacts and building relationships with partners, clients and others with regards to our crisis service. It is important to us that you have a positive, can-do attitude and be prepared to go the extra mile to ensure those we support can access our crisis service and are signposted to other services as required. The role holder will also support the work of the Communications and Outreach Manager as required.

This role is key to ensure we maintain our crisis food service to ‘gold standard’. The Referrals Co-ordinator must maintain good working relations, not only with our referral agents and partners, but also with our volunteers. The core values of East Lothian Foodbank must always be observed and promoted to ensure we offer the best possible support to those in food crisis.

Application notes

Application deadline: Tuesday 30th November – midday

Application by application form only. Strictly no C.V.s

Completed application forms should be sent to

Offer of employment contingent on Basic Disclosure from Disclosure Scotland

For further information. please visit

If you would like a paper copy of the application pack, please contact and this will be posted to you. Please ensure that you leave enough time to complete and return your application by post by the application deadline.