Administration Manager

  • Full time or Part time
  • £31,266 – £35,813
  • Scotland, Central Belt (likely to be Falkirk)
  • Closing 1st November 2021

  • Advertised from 14th October 2021
  • Full or Part time positions available


We are recruiting an Administration Manager with a team of Administrators for a new public body, Redress Scotland. We are looking for skilled, experienced people who are committed to living our values of Dignity, Respect and Compassion. We will offer you training, flexible working and support and you will be part of a new and inclusive team.


For decades, children in residential care in Scotland were failed by those entrusted to look after them. Scotland is taking steps to face up to those failing by establishing a financial redress scheme for survivors of historical child abuse in care.

While nothing can ever make up for the suffering survivors have endured, financial redress can provide acknowledgement and recognition of the harm done. A national redress scheme will offer a non-adversarial alternative route to justice and access to support and apology.

To deliver this, the Scottish Government has supported the creation of a new ‘non-departmental public body’ entitled Redress Scotland. This body will assess and make decisions on applications from survivors (and in some cases next of kin) seeking redress. Redress Scotland will be entirely independent of the Scottish Government.


Redress Scotland is primarily a decision-making body. It will not process applications, provide support to applicants or arrange payments. In order to make best use of public resources, all administrative aspects of the national scheme will instead be carried out by Scottish Government without impinging on the independence of Redress Scotland’s decision-making.

The role

Reporting to the operations manager you will lead and manage a team of administrators, providing day-to-day support, oversight of their work and regular feedback and appraisal. The Administration manager will organise, structure and allocate tasks to the team to ensure efficient and effective use of resources. Develop and deliver excellent administration for panels and panel members. Ensure that scheduling of the panels is managed effectively and efficiently, including applying agreed prioritisation to applications. Participate and contribute to the quality management and improvement framework for Redress Scotland. Reporting to the Head of Operations, work to support the overall operational delivery of Redress Scotland, including supporting excellent communication internally and externally, including responding to enquiries and requests for information. Work with the team, bringing to life our values of dignity, respect and compassion in order to ensure that applicants for redress have an experience of the process that reflects our values.

A full Job Description is available for download below.

Application notes

How to Apply

In order to apply, please send us the following:

1. Your CV (not more than two A4 pages) including three referees.

2. An accompanying ‘letter of application’ providing evidence clearly demonstrating how you meet essential and desirable criteria. This note should refer to specific projects or tasks and use a STAR (Situation, Task, Action and Result) format. Your letter of application should not exceed 1,000 words.

To apply, please send your CV and accompanying letter of application to by Monday 1/11/21