Outreach & Content Developer

  • Part time
  • £28,623 – £35,267 pro-rata
  • Flexible, United Kingdom
  • Closing 25th October 2021

  • Advertised from 13th October 2021
  • Fixed Term Part Time. £31,740 - £35,267 (Based in Wells Lawrence House (London)) or £28,623 - £32,149 (Home-based or based in any other Diabetes UK Office)
  • Ref: diabetesuk/TP/10938/663


At the heart of our charity’s strategy is a commitment to help people live better and more confident lives with diabetes, free from discrimination. This autumn our award-winning online education service Learning Zone received substantial external funding for a major new community engagement project to support our flagship work. In the new role of Outreach and Content Developer in our Digital Education Team, you’ll work directly with diverse local communities, and colleagues in the Midlands region, to co-produce content for Learning Zone that will help people live well and longer with diabetes. Over the next two years you’ll be exploring, delivering and promoting exciting new ways to help people deepen their knowledge of their condition and transform their health and their lives.

Role Responsibility

You will engage and maintain relationships with a variety of individuals and community organisations across Birmingham and Sandwell representing ethnically diverse communities. You’ll build confidence, trust and be transparent to ensure all individuals are valued. You’ll conduct interviews, focus groups and workshops with people living with or affected by diabetes from these communities, and healthcare professionals, to gather key insights and feedback that will inform content production. You’ll use those insights to create inspiring and educational online content for Learning Zone that is relevant to, and features people from, Indian, Pakistani, Bangladeshi, Black African and Black Caribbean populations. So you’ll travel to the Midlands area regularly and work flexibly when appropriate to support the involvement of participants, including occasionally working evenings or weekends. You’ll connect with local contacts to raise awareness, devise and support marketing campaigns, and extend Learning Zone’s reach to help share this potentially life-changing resource within these communities and beyond.

The Ideal Candidate

As an Outreach and Content Developer, you’ll have experience building relationships with people from local communities to gather insights that inform content or marketing production. So you’ll have the ‘soft skills’ needed to build trust and engage with people from all walks of life, from patients to health professionals, and you’ll have a working knowledge of the best practices that draw out actionable insights from focus groups and workshops. You’ll be a great team player with a positive can-do attitude, and you also have the ability to work independently and reliably using your own initiative. You’ll have excellent verbal and written communication skills, good organisational skills, and experience of the processes for content development, production, review, feedback and amends- ideally in a health information or e-learning context. You’ll be able to demonstrate good editorial judgement, high attention to detail, creative flair, and experience working on complex high-quality content or marketing projects with busy schedules.

Please note that though the location is flexible, there is a significant proportion of Midlands-based community engagement, making the Midlands the ideal location.

Application notes

Closing date: 25th October 2021

Interview Date(s): Thursday 4 November 2021