Barnardo’s and Dundee Women’s Aid (DWA) have an exciting opportunity for people to join our Multi-Agency Independent Advocacy Service (MIA), who have a genuine interest in working with victims of domestic abuse.
The MIA Service is currently undergoing a transition to a new model. We are developing an integrated Specialist Domestic Abuse Court Advocacy and Support Service focused on reducing risk and improving the safety and wellbeing of victims of domestic abuse in Dundee, which aims to ensure that all victims; women, children, and men, are safe, informed and supported throughout their involvement with the criminal justice system. Applicants should have a knowledge of domestic abuse and be committed to working with those who experience it, be enthusiastic, motivated, have excellent communication skills and be able to work collaboratively in a multi agency environment, evidencing a respectful and inclusive approach. You will be creative, innovative, adaptable, dynamic and able to deliver an empathic and robust service. The use of a non-judgemental approach is essential, and you should be able to evidence professional curiosity. This is an exciting new service model which is being funded by Scottish Government for 1 year initially, with a possibility of extension dependent on future funding opportunities.
PURPOSE OF THE POST
To be the first point of contact for Advocacy Workers and Children and Young Person Advocacy Workers in the provision of proactive, short to medium term service in a multi-agency framework, to victims/survivors of domestic abuse where contact is primarily by telephone; To do an initial review of all MIA Service client intake to identify and focus on those most at risk; To work with clients at high or medium risk or who have a case proceeding to court.
• To provide guidance to Advocacy Workers on the ethos, service standards, procedures and protocols of the MIA Service, the IDVA (Independent Domestic Violence Advocates) Charter, and all relevant court and criminal justice procedures.
• To be the first point of contact for Advocacy Workers requiring support with complex issues e.g., clients at visibly high risk, child or adult protection concerns, court concerns and any other issues as they arise.
• To co-ordinate and prioritise referrals and allocate to Advocacy Workers (on a rota basis), and monitor progress against case allocations.
• To be responsible for the process of closing court allocated cases.
• To guide Advocacy Workers on child protection concerns and be responsible for quality assurance in relation to child protection referrals.
• To review all first contacts made by the Advocacy Worker, to ensure that the service standards are met, and to raise any issues arising from this with the relevant Advocacy Worker.
• To review all new referrals to the MIA Service in order to identify those at most risk who may benefit from more intensive contact from MIA, and/or a referral to risk management processes e.g., a Multi-agency Risk Assessment Conference (MARAC) or Police Tasking and Coordinating.
• In conjunction with Advocacy Workers, support MIA clients at high risk of further harm.
• To undertake supervisory duties in relation to annual leave and rotas, staff support and supervision and annual appraisals.
• Collating and evaluating information in relation to complaints made by clients or external agencies.
• To work with partner agencies on behalf of MIA clients to monitor the support pathway including undertaking joint visits.
• Providing professional advice and guidance in the environment of partnership working.
• To comply with the Police Intelligence Model (NIM).
• Actively participate in all multi-agency meetings.
• To identify and address quality issues relating to MIA clients or the practice of any partner agency in the first instance and thereafter refer to the Service Manager.
• In conjunction with the Service Manager, to review standards of service delivery, including participation in staff induction.
• In conjunction with the Service Manager, to identify training and development needs
• Contribute to domestic abuse advocacy or agency training events.
• Prepare written or verbal reports.
• Review written correspondence to external agencies, as and when required.
• Keep up to date with relevant legislation and policy initiatives in relation to gender-based violence.
• To deputise for the Service Manager as required.
• To undertake any other tasks as are deemed necessary by the Service Manager.
• To act as an effective representative of MIA by promoting the work and ethos of MIA.
• To work at all times to the ethos, values, protocols and service standards governing MIA and its partner agencies, Barnardo’s and Dundee Women’s Aid.
• To ensure the confidentiality and security of all information in accordance with the requirements of the Data Protection Act 2018 and UK General Data Protection Regulation.
• To comply with Barnardo’s/Dundee Women’s Aid Equality Policy.
• To comply with relevant health & safety legislation, good practice and the ethos of the employing agency, Barnardo’s/Dundee Women’s Aid.
• To carry out any other duties relevant to the post, as and when required.
This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.
This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.
For further information, including a generic Barnardo's job description at details of how to apply, please download the Information Pack from our vacancies page linked below.
The recruitment process is being coordinated by DWA and an Information Pack and Application Form are available on the vacancies page on our website dundeewomensaid.co.uk/vacancies.php or for further information please call 01382 220803 or email firstname.lastname@example.org.
CLOSING DATE: 9:00am, Monday 18th October 2021