Digital Adviser

  • Full time or Part time
  • £23,500 – £25,000
  • Mainly working from home, but some travel to Glasgow for meetings will be required.
  • Closing 24th September 2021

  • Advertised from 3rd September 2021


Responsible to: Digital Transformation Lead

Salary:£23,500 per annum rising to £25,000 after successful completion of probationary period (pro rata for part-time), plus 6% employer pension contribution. This is a fixed term contract to 31 March 2022

Hours:Full-time role available, or two part-time roles (specific number of hours may be negotiable). Working hours are Monday to Thursday, between 8.30 – 6pm, and 8.30 – 3.30pm on Friday.

Role Profile

This position represents the opportunity to work for a leading national charity during an exciting phase in our digital project and wider organisation strategy.

The digital project aims to effectively support and prepare clients for accessing and receiving money advice. Often clients are at a point of financial and emotional crisis, so the role of a digital adviser is a sensitive, empathic yet empowering one. Using information and signposting, our digital advisers provide clients with the reassurance, tools and confidence needed to start addressing their money and debt worries.

Job description and key responsibilities

  • Conduct chats via digital channels including webchat, email, and social media
  • Assess client circumstances and refer to the appropriate sources of help
  • Answer any initial emergency questions
  • Ask and record key data capture questions relating to client circumstances
  • Promote and encourage client uptake of tools/apps used within the project
  • Maintain relationships with referral agencies and support advisers with clients’ pre-appointment preparation
  • Assist Digital Transformation Lead with project work and reporting when required

What you will get from the role

You’ll be part of a progressive organisation that is leading the way in bringing change and choice to how people access and prepare for money advice.

You’ll be helping people daily, empowering them to tackle money and debt worries which have a significant impact on their wellbeing. You’ll also be supporting the money advice sector in accessing tools and support to aid their provision of debt advice.

About Money Advice Scotland

The times we live through are frequently described as unprecedented.

A century pandemic has magnified and entrenched inequality.

But it has also shown that change can happen rapidly and can make a real difference.

We need change. We need new ideas when old solutions cannot solve new problems.

Our plan sets out our approach towards securing a new different at a time when our purpose is more essential than ever.

Money Advice Scotland is Scotland’s money charity. We believe that people in debt deserve to be treated fairly and with dignity.

And we believe we will achieve that by supporting the advice workforce, empowering citizens to get help and support, and advocating for fairer policy

A person specification for this role can be downloaded below.

Application notes

Please submit a CV and cover letter (no more than one page) by email to by Friday 24 September.