This vacancy has now closed

Adviser – Housing

  • Full time
  • £23,848
  • Glasgow
  • Closing 16th September 2021

  • Advertised from 3rd September 2021


We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Glasgow area.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

This role is based at our Glasgow Community Hub. Our Community Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services and local projects - including money and debt advice and legal advocacy and representation. Shelter Scotland also provides a free online and telephone housing advice to anyone in Scotland.

Through advice giving, community engagement and working in partnership (internally and externally), the Glasgow Community Hub aims to help people and communities tackle the root causes of homelessness and bad housing to achieve positive change.

About the role

As an Adviser, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed service to Shelter Scotland clients whilst working to Shelter and national Quality Standards.

• You will give advice on housing, homelessness, money and debt and welfare benefits and specialist casework related to these areas.

  • You will undertake specialist advocacy work with the support of solicitor-based services where appropriate.
  • You may be required to represent clients at reviews, tribunals and appeals (relevant training provided)
  • You will contribute to local and national policy and practice change activity and campaigning.
  • You will work in the community as required delivering a range of activities to support our change making work.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to others’ needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of clients’ underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills, are able to use a case management system and are proficient using Microsoft Office applications including Word, Excel, Email and Internet.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Application notes

Closing date: Thursday 16th September 2021 at 11.30pm.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.