This vacancy has now closed

User Involvement Officer

  • Part time
  • £25,735 – £26,911 pro-rata
  • Edinburgh, Falkirk and the Lothians
  • Closing 21st October 2019

  • Advertised from 12th September 2019
  • Part time – 19.5 hours per week (£12,867 - £13,455 per annum).


We are looking for a motivated and enthusiastic User Involvement Officer to join our award winning organisation! This role is based in Edinburgh, and will involve regular travel across Edinburgh, Falkirk and the Lothians.

The purpose of this newly created role is to help promote the engagement and participation of service users and their families across all levels of The Action Group and to enable our service users to become more involved in The Action Group's operations.

You will be responsible for increasing representation and ‘voice’ for those who may find it difficult to engage, and so knowledge and experience of the emotional and practical difficulties faced by our service users is essential.

Your collaborative and outgoing nature will be helpful in building and maintaining strong and meaningful relationships across all levels of the organisation; and you will share The Action Group’s values, especially surrounding confidentiality.

Working in partnership with the Communications Officer, you will be involved in developing online engagement and communication; and you will be instrumental in facilitating new and existing communication groups and forums for our service users and their families.

You will work closely with the Quality Team to ensure policies and paperwork are user-focussed and accessible; and your involvement with the HR Team will be key in shaping the recruitment function to be more person-centred and inclusive of our service users.

As a socially confident and engaging person, you will be highly involved in user-facing communication events such as conferences and connect events, and you will assist representatives of The Action Group to attend networks and forums of interest across the sector and in wider society.

A familiarity with non-verbal communication tools such as Talking Mats and Easy Read are advantageous, and experience in working with people with additional support needs is essential.

Application notes

To request the full job description and person specification please visit our website

You can request an application form by contacting us at recruitment[at] or by calling 0131 475 2342. Our recruitment line is manned from 09:00-17:00, and you can leave us a message outwith these times.

Why work with us?

Competitive salary in an award winning organisation

Paid mileage between service user assignments

A diverse and inclusive workplace culture that supports work-life balance and family-friendly working

Comprehensive mandatory training (which you will be paid for)

Opportunities for career progression and further development


24/7 employee assistance programme, with access to free legal advice and counselling

Good annual leave entitlements

Investor in People – Gold Award

Disability Confident Employer

Safer Recruiter

We are a Safer Recruiter, and so all positions are subject to satisfactory PVG (which we will pay for), health and reference checks. If you require any further information about the vacancy please email or call 0131 475 2342.

As a Disability Confident Employer, we particularly welcome applications from disabled candidates, who will be invited to interview if they meet the minimum criteria for the job. If you feel that you fit this criteria, then please make us aware of this in writing when you apply

Closing date: Monday 21st October at 09:00.

Interviews: Thursday 31st October and Friday 1st November.