Welfare Adviser

  • Full time
  • £24,932
  • Stafford Centre, Edinburgh
  • Closing 29th September 2019

  • Advertised from 9th September 2019
  • 35 hours a week. 9 months fixed term contract (Potential extension subject to funding)


Support in Mind Scotland provides support for people whose lives are affected by mental health problems or illness. This can include people directly affected by mental illness, family members, friends and supporters.

We are committed to delivering services shaped by the lived experienced of people affected by mental health. We believe in a holistic approach to providing support to people affected by mental ill health. We offer a wide range of services and aim to empower our user to make the best use of what help and support is available to them.

We provide a range of support services throughout Scotland, amongst them, the Strafford Centre in Edinburgh.

The Stafford Centre is a community resource centre for people experiencing mental ill health, their families and carers living in the Edinburgh area, aimed to help people manage their mental health, gain greater self-confidence and become more integrated within the community.

We have secured funding from the NHS Lothian Health Improvement Fund to provide a Welfare Advice Service for people living in Edinburgh.

Our new Welfare service aims to:

• Improve the centre users’ economic and social wellbeing

• Improve carers’ access to social, recreational and therapeutic opportunities

• Offer continued development for clients with complex needs

• Increase the number of people who report a positive experience of care and support

The service will be a one stop centre for information and support, either delivered directly by the welfare adviser, or using our network of partner

Direct Welfare rights and money advice embedded within services

Support people with third tier support in welfare rights, up to tribunal level, using our network of partners. Through our partners we will also offer money advice support up to casework level to support people struggling with debt.

Flexible and accessible outreach

By working with our partners and visiting service users at their location, we will reduce the burden of travelling to additional services. Where the person’s mental and or physical health prevents them from attending DWP interviews, we will also support our service user with home visits, by phone, text and email.

Referrals and Signposting service

Our referral and signposting networks will ensure people do not need to ‘repeat’ their story many times, service users can come to us via a variety of methods and based at the service that they first contacted.

Person-centred holistic approach

Once service users are tackling the issues around money, we will ensure that service users are also seeking support for their mental health, and are offered additional support according to their social needs, for example family groups, counselling etc.

Promoting Financial Literacy and Capability

To those who are in a more stable financial position, we can provide facilitative training around budgeting, financial capability and financial resilience, particularly around managing money whilst struggling with a mental health issue.

Who are we looking for:

We are looking for an experienced Welfare Adviser, with experience of working with those affected by mental illness, including cares and family members.

As the welfare adviser, you will central to the successful delivery of this new service. This is a specialist role; ideal for someone with significant experience working with people affected by mental illness, and a strong knowledge of the benefit system, the network of support agencies and the voluntary sector in Scotland. The overarching aim of this role will be to ensure that service users have access to all the benefits and welfare rights they are entitled to.

The work will be carried out from the Stafford Centre, at our partners’ location and throughout the Edinburgh & Lothians region, mainly in the North East of Edinburgh Locality.

This is a great opportunity to join an award winning charity. In return for your hard work and dedication, we offer scope for development, training through SSSC, a benefit package including 37 days’ holiday and access to our Employee Assistance Programme. Further information about Support in Mind Scotland is available on our Website

Application notes

To Apply: Please email your application pack to admin@supportinmindscotland.org.uk With ‘Recruitment – Confidential Welfare Adviser Stafford’ as the email header, by 11pm, Sunday 29th of September 2019.