The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice
Scotland is a charity within this network – we act as a national organisation supporting and representing the
service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens
advice bureau across Scotland, all operating as independent charities in their own right, which focus on
providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice
Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps
them make informed decisions, whenever they need it and however, they choose to access it.
Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights,
and that the barriers to accessing those rights are effectively challenged.
Our network services team help Citizens Advice Bureaux across all Scottish communities to be inspired by their
actions, support them, and offer them guidance and opportunities for initiating social change and making
improvements to their own communities through their services.
The team act as a bridge between bureaux and Citizens Advice Scotland and provide vital assistance in the
distribution of key messages, the implementation of project co-design and production with bureaux and monitoring
the progress of the bureaux.
This post provides a great opportunity for you to provide administration support to the team to deliver their core
programme of work to the Citizens Advice Bureaux network. The aim of this programme is to build capacity across
the Network. The programme consists of seven core areas from Governance, Volunteering and Net Zero and
everything in between.
As an Administrator, you will also have opportunities to liaise with bureaux directly.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice
network and to make an invaluable contribution to citizen’s lives.
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance
and we have designed our working practices and benefits to support this. Here are some of things our employees
benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with
a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the
other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly,
inclusive employment policies and flexible working arrangements to support all our staff. We are also committed
to equality of opportunity for all and applications from individuals are encouraged regardless of age,
disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and
marriage and civil partnerships.
CAS provides options for blended working to allow employees to balance their time attending the office with time
working from home. The number of days you will be able to work from home each week will be dependent on your job
role and can be discussed as part of the recruitment process.