The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice
Scotland is a charity within this network – we act as a national organisation supporting and representing the
service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens
advice bureau across Scotland, all operating as independent charities in their own right, which focus on
providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice
Scotland. We believe that every citizen should have access to free, impartial, and confidential advice that
helps them make informed decisions, whenever they need it and however, they choose to access it.
Our vision is for a Fairer Scotland where everyone has the advice and information, they need to realise their rights,
and that the barriers to accessing those rights are effectively challenged.
Working with senior colleagues in the National Projects team you will have direct responsibility and accountability
for cross project support requirements. You will lead on the identification and allocation of the appropriate
resources as well as coordinating management information data and analysis requirements against governance,
project controls and reporting needs.
You will also coordinate the execution of work to help individuals deliver their part consistently and effectively,
whilst ensuring forward planning is in place along with managing change and risks. All underpinned through a
continuous improvement and quality of service cycle of review and assessment.
The role of the Lead Project Support Manager has an element of oversight and co-ordination across all projects, and
you will also need to be able to support these from inception through to the successful operation and
maintenance of the service and where applicable exit and close out. You will act as the focal point within the
National Projects team for those projects with a single centralised reporting requirement.
This is an exciting time to join us where you have the opportunity to make a difference. Our services are even more
critical now than ever before in helping those in need and are essential in helping citizens receive the
necessary advice and support during these unprecedent times. As a line manager you will be required to identify
and manage the resources required, plan the work to realise the expected benefits as well as manage the project
teams’ dependencies, workloads, and schedules.
We are flexible about your professional background and open minded about your career to date. You will need to be
able to lead a Project Management Office function and engage with multiple stakeholders both internally and
externally. You will be a compassionate manager with the ability to understand the challenges and opportunities
that working within a membership organisation brings. You may well have experience of working in a charity,
housing association or the broader public sector, though applicants from all sectors are welcome. You will have
to be able to demonstrate the desire to put the people who matter most, our clients, at the heart of every
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice
network and to make an invaluable contribution to citizen’s lives.
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance
and we have designed our working practices and benefits to support this. Here are some of things our employees
benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with
a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the
other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly,
inclusive employment policies and flexible working arrangements to support all our staff. We are also committed
to equality of opportunity for all and applications from individuals are encouraged regardless of age,
disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and
marriage and civil partnerships.
CAS provides options for blended working to allow employees to balance their time attending the office with time
working from home. The number of days you will be able to work from home each week will be dependent on your job
role and can be discussed as part of the recruitment process.