Are you passionate about creating unforgettable play experiences for children aged 5-14? Play Midlothian is seeking
an enthusiastic and dedicated Operations Manager to oversee the smooth functioning of our outdoor play programs.
With a focus on safety, efficiency, and creativity, you'll have the opportunity to lead a dynamic team,
shape innovative play initiatives, and make a lasting impact on the lives of children. If you're ready to
take on this exciting role and be part of a vibrant organization, apply now to join our Play Midlothian family
as our Operations Manager!
About Play Midlothian
Play Midlothian is a registered charity (no. SC025474) working to support children to thrive through play. We focus
on play because we know how much this benefits children’s health, wellbeing and development. It is important for
their lives in the here and now as well as for their future life chances.
We strive to remove barriers to play where they exist, to ensure all children have access to play that meets their
needs. We provide services for children and families and build the capacity of communities to support play. This
includes training and development opportunities for other settings, including schools. We are also a partner in
the Midlothian Play Strategy, which takes a strategic approach in planning for and promoting play in
We have an office base in Gorebridge (in an attractive modern building with a great cafe downstairs) but deliver
services throughout Midlothian, and if commissioned, beyond.
About the role
Responsible to: Chief Executive
To enable delivery of high quality and effective services in accordance with Play Midlothian’s objectives, which
ultimately enable children to thrive through play Line manages: Team Leader(s), Development Officer(s) and Admin
Assistant(s) Key job outcomes:
1. Play Midlothian’s services achieve planned outputs and outcomes and Play Midlothian can robustly evidence this is
the case. Accountable for quality of services, and quality assessment and improvement. Accountable for ensuring
effective impact measurement is in place, and for writing strong evaluation reports, to meet internal and
external stakeholder requirements. Links operational decisions to approved strategy.
2. Play Midlothian’s services are safe and nurturing. Fulfils the roles of safeguarding officer and health and safety
officer and is accountable for all operational risk management. Recognises that children can benefit from risky
play and ensures this is appropriately managed.
3. Play Midlothian’s services have the resources they need and are cost-effective for what they achieve. Leads on
operational recruitment. Accountable for service budget management and for supplying service budgets for
fundraising targets. Leads on ensuring quality is coupled with value for money, and improves
4. Play Midlothian’s services are well-attended and well-designed to meet the needs of service users. Accountable for
local service marketing and referrals and pathways for service users. Accountable for correct handling of
complaints. Leads on ensuring the voices of service users, particularly children, are central to our
5. New services are created to meet different needs. Incubates pilot projects and is accountable for learning and
development processes to lead to effective rollout. Proposes new services, collaborating with internal and
external stakeholders on need and design, and leads on community consultations. Links service development to
6. The operational team has the support and tools they need to deliver great services. Accountable for ensuring the
team understands policies and procedures.
Accountable for SOPs (other than finance, data protection and fundraising) and overarching systems to support
delivery. Leads on grievances and disciplinaries for operational staff. Enables learning and innovation in the
team. Provides exemplary support, both formally and informally.
• Accountable for writing and maintaining own work-plan. • Coordination operational events such as our annual
Playday. • Any other duties relevant to the responsibilities of the post and which may be delegated by Play