This vacancy has now closed

Supporter Care Coordinator

  • Full time
  • £21,964 – £23,561
  • Stepps
  • Closing 31st May 2023

  • Advertised from 16th May 2023
  • Permanent


Are you someone who genuinely wants to make a difference? Are you passionate about inspiring people and building relationships, always offering the highest level of supporter care? If so, we would love to hear from you.

This is fantastic opportunity to be part of a team that is going from strength to strength. We need a dynamic and focused Supporter Care Coordinator who understands the importance of nurturing supporter relationships by providing exceptional stewardship. This is a vital role that supports colleagues from across the organisation and requires someone with a great can-do attitude, who is organised and has excellent prioritisation skills.

Key Responsibilities

  • To be the first point of contact for face to face, email or telephone supporter enquiries. Providing exemplary donor care through excellent written and oral communication to supporters, volunteers and internal and external stakeholders
  • Manage all incoming mail, process donations, bank gifts and record gifts timely and accurately on our database
  • Ensure each supporter is thanked for their donation, personalising their thank you as appropriate in order to nurture and maintain positive relationships
  • Support donor events and fundraising activity sending any materials required to support successful fundraising
  • Support a team of office volunteers, including providing training, day to day support, and ensuring the volunteers deliver a quality service and feel valued
  • Work closely with a team of external volunteers to arrange cover for talks, cheque presentations and cash collection activities

About You

You will have excellent communication skills and will enjoy working cooperatively with colleagues. You will be committed to working with and supporting a strong team of volunteers. You will demonstrate initiative and the ability to prioritise, have a high level of accuracy, act with integrity and be accountable for your actions and decisions.

You will also have:

  • HNC level qualification or equivalent in Administration or related discipline
  • Relevant experience in an office and/or customer services environment
  • Working knowledge of Microsoft Office packages
  • Access to a car and full driving licence

About CHAS

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. The only way we can achieve this is with the generosity of supporters and relationships with them is fundamental. Your role as Supporter Care Coordinator will be instrumental in achieving this vision.

Application notes

Further information about the role and benefits of working for CHAS can be found in the attached documents.

For an informal chat about the position, please contact Juliette Edwards, Supporter Care Manager, on 0141 779 6186.

For any queries regarding the recruitment process, please contact our HR Team on 0131 444 3293 or by emailing

To be part of the future of CHAS, please visit our websiteand click 'Apply Now' at the top of the screen and complete our online application form. Please note that we are unable to accept CV’s.

This post is subject to a Basic Disclosure check from Disclosure Scotland.