Emergency Response Operations Manager

  • Full time
  • £32,170 – £34,907
  • Glasgow
  • Closing 9th June 2023

  • Advertised from 12th May 2023
  • 35 hours per week. Permanent.


The Emergency Response Operations Manager will lead the delivery and recovery of operational emergency and crisis response activity across the country. A standard bearer for quality and excellence in operations required to enable local activity, lead national crisis responses, coordinate assets from across the BRC, and evolve our offer to current and future needs to ensure effective support to those in crisis.

Critical to success will be the utilisation of data driven insight to inform, develop, and improve operational offers and delivery both at local and country level. Collaborating with BRC area team, volunteers, and external partners to ensure our offer is understood, relevant, utilised, and effective.

In addition to the development, implementation and management of the area operating plans and budgets, this role will manage and develop a service delivery team of staff and volunteers.

A day in the life of a Emergency Response Operations Manager will involve:

  • Day to day management and leadership of the operational teams (staff and volunteers) to assist local communities with building resilience towards local crises.
  • Setting and monitoring performance measures to reporting against outcomes
  • Writing and executing operational plans focusing on how we will respond on localised crises.
  • Understanding and interpreting data and insight to assist with the continuous improvement of the service we provide.
  • Preparing and presenting reports, written communications and presentations.

To be a successful Emergency Response Operations Manager, You’ll need:

  • Experience of working in crisis’ and emergencies
  • A strong track record in developing and ensuring the implementation of strategic and operational emergency plans
  • Practical management experience of operational teams including effective deployment of resources
  • Experience of identifying service needs, and exploiting and developing service opportunities
  • Experience of working with, and leading volunteers
  • A Full UK driving License and access to a vehicle
  • Knowledge of local government, statutory and voluntary sectors in which the BRC works

In return for your commitment and expertise, you’ll get:

  • Salary – A salary between £32,170 and £35,747 dependant on experience, based on 35 hours per week.
  • Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
  • Pension scheme– We offer up to 6% contributory pension.
  • Flexible working – We will do what we can to make sure you work in a way that suits you
  • Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
  • Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
  • Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
  • Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
  • Cycle2Work -The cycle to work scheme enables you to lease a bicycle.
  • Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Application notes