Raising funds is essential to ensuring that we can help keep children safe, well and loved with their families.

Children 1st is looking for two new members of our Supporter Experience Team.

Due to internal career progression, we have two Supporter Care Officer vacancies.

Our Supporter Care Team help us deliver gold standard stewardship. Relationships start with donors and supporters from the minute they pick up the phone or respond to an email enquiry.

Alongside providing gold standard stewardship, the team supports the fundraising department by processing payments, reconciling income, ensuring data is accurate and up to date, and fulfilling supporter requests.

We need someone who is friendly, focused, organised, and has a keen eye for detail.

If you have customer service or operations experience or are looking to start a career in fundraising, and have a passion for supporting Scotland’s children - we want to hear from you.

This a permanent, full-time role of 35 hours per week. You will be based at our Edinburgh office at Whitehouse Loan.

An exciting opportunity has arisen for a Personal Assistant to the Director of Barnardo's Scotland. This role is permanent, full time with hybrid working between home and an office base in Edinburgh.

As the Personal Assistant, you will effectively manage the time and workload of the Director by supporting them with a wide range of administrative tasks. You will do this by proactively identifying and undertaking tasks and undertaking ad-hoc project work.

The ideal candidate will have exceptional organisational skills, the ability to produce agendas and minutes for key meetings and be able to communicate comfortably across multiple levels of the organisation. Project, time management and conference organisation skills would also be an advantage. This role will require you to be conscientious, self-motivated and pro-active whilst working with multiple stakeholders across the charity and externally.

If you feel like you have the skills that we are looking for, and you would like to work for a leading children's charity, please click on the ‘apply now' button below, and we will look forward to reviewing your application.

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which should be in place by 1st April 2023. This is a positive change for the charity, and a key pillar of our People & Culture Strategy. It will assist us in supporting colleagues to grow and develop in their career at Barnardo's.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

WORKPLACE OFFER: WHAT IT MEANS FOR YOU

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.

Benefits

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Corporate University

*T&C's apply based on contract

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. We actively encourage applications from disabled, Black, Asian and Minority Ethnic candidates as they are under-represented within Barnardo's.

Our basis and values

At Children 1st our vision is that children in Scotland will be safer, will grow up in strong, resilient families and will have access to early help and support when they need it. They will have their rights protected in all areas of their lives. Prevention of harm to children, stronger, more resilient families and communities, greater respect for children’s rights and strong partnerships and community engagement will be our measure of success.

This is an exciting time for fundraising at Children 1st. In 2019 we launched our fundraising strategy which is designed to inspire people in Scotland to put children first. Since then, despite the pandemic, we’ve successfully grown our income.

This role requires an excellent candidate to produce high quality bids, proposals and tenders which communicate our unique approach to working with Scotland’s vulnerable children, young people and families and which capture our outcome focused delivery models with clarity and conviction.

This role would be great for you if:

• You believe in helping support some of Scotland’s most vulnerable children and families
• You can write excellent applications and funding bids
• Enjoy working with a wide range of partners and stakeholders
• Working with operational colleagues to find funding solutions to meet the need of those we support
• Delivering the best you can

Over many years, Children 1st have provided child-centred support which is trauma responsive and responds to the needs of whole families. We understand that the impact of the challenges faced by children, young people and their families can be supported through forming trusting and understanding relationships which value the experiences of each member of the family, while placing the safety and wellbeing of the child/ren at the centre.

This is an exciting opportunity to carry out an important role within an innovative partnership between Children 1st and East Renfrewshire Health and Social Care Partnership. You will join our established Children 1st Wellbeing services and provide a vital role in supporting colleagues at various levels. The role of the Administrator is also a central point of contact for families and external agencies, so we invite candidates to bring a relational approach to their administrative skills and experience.

What kind of person will make a great Administrator for Children 1st?

• will possess excellent administrative, IT and financial skills to support the work of Children 1st
• provide a front-line reception service, as the first point of contact to external visitors and telephone callers, answering questions and responding to queries using own initiative as appropriate to ensure a relational and responsive service is provided
• ability to maintain diaries, schedule and coordinate meetings and appointments
• a cool head and clear mind at times of pressure
• thinks it’s a privilege to work for and on behalf of children and families and
• is kind and will bring their whole selves to the job: heart and mind

If you have an interest in supporting the activities of a compassionate and committed staff team then we would like to hear from you. We are open to discuss a really flexible approach to how the hours are spent across up to 5 days. In particular, we are seeking to further enhance our diversity from the perspective of ethnic origin, sexual orientation, gender and disability.

Salary, Conditions, Pension

We will offer you a competitive salary, generous annual leave entitlement (40 days (pro rata) inclusive of 9 public holidays), flexible working opportunities and a contributory pension scheme.

Further Information

This is a part time, fixed term role of 21 hours per week, funded initially until 31 March 2024. The 21 hours can be worked across the week up to 5 days. However, Wednesdays are seen as our ‘core day’ and when essential service activities take place such as team meetings.