- Advertised from 7th March 2023
- 34.5hrs per week
Role
Reporting directly to the Service Support Officer, you will provide an effective, efficient and responsive repairs and maintenance service to the association’s tenants. You will also carry out a wide range of housing maintenance and administrative duties to support to the Assets Team.
You will be responsible for the maintaining and updating of VHA’s systems to accurately record and evidence organisational compliance within regulatory, statutory and VHA’s policies and procedures.
More details can be found in the Job Description and Person Specification.
Please be aware there is a business requirement to work 9am to 5pm Monday to Thursday and 9am to 4.30pm on a Friday to provide the expected level of customer service. Whilst this is a hybrid post, working within your team there will be an expectation you will be based at our offices on a regular basis.
Our organisational values and behaviours expect all our staff to be able to work with colleagues from a variety of backgrounds with an approachable and solution-oriented style; keen to support and drive the development of a positive working culture across the organisation and able to represent the organisation in all that they do.
Application notes
To apply, please visit viewpoint.org.uk/work-with-us/current-vacancies/service-support-assistant
Care & Support Workers (older people)
- Full time or Part time
- £21,301 – £22,070
- Glasgow, Edinburgh, Galashiels, Girvan, Fife, Inverness, Stornoway, Duns and more
- Closing 28th April 2023
The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.
As Housing Care Worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.
Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.
As well as a competitive annual salary, our valued team also benefits from:
- competitive hourly rates of £10.50 - £10.88 per hour
- guaranteed rota hours working between 7.30am & 10pm
- generous annual leave entitlement
- a choice of pension scheme with employer contributions
- flexible working policies
- access to extensive paid training and development opportunities
- a supportive and inclusive culture.
We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.
Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.
We are currently seeking to recruit Enhanced Support Workers, who will take on specifically agreed enhanced responsibilities in relation to assisting with the day-to-day coordination of the service and to support managers with quality assurance checks .
If you have already built your experience in supporting people, t his is an exciting opportunity to develop your role and be part of an expanding team of Enhanced Support Workers in our North Lanarkshire services . Each Enhanced Support Worker will work closely with a Team Manager and the individual support services they are responsible for.
The focus of enhanced responsibilities will be to assist with the following :
- Support plan reviews
- Support planning
- Finance checks/audits
- Medication checks/audits
- Assisting with rota planning
- Peer support
We are looking for flexible, motivated candidates who:
- Enjoy and have experience of working with people
- Have a positive attitude to life and a commitment towards making a difference to adults with disabilities and complex needs.
- Has excellent life skills and the ability to share these with others
- Has good leadership qualities
- Has good literacy and numeracy skills
- Has common sense and can understand and adhere to Codes of Practice and National C are Standards
- Is committed to their own learning and personal development
Key provides excellent professional supervision, support and training and we will have a specific focus on the development needs of this larger team of Enhanced Support Workers . Evening, weekend and sleepover responsibilities will be required.
We are delighted to be hiring for a new Digital Skills Coach role who can take the lead on the design, delivery and evaluation of a digital skills programme. Our programme will require a clear structure with sustainable and realistic timelines and milestones identified prior to rollout.
About the Role
We are excited to be further developing our customer care and support service by investing in modern technology. Our customers will be able to access our key services 24 hours a day, 7 days a week, making it easier to book appointments, track services and provide feedback. As a result, it's important that we upskill our teams on the use of smart, integrated, and predictive digital tools who shall receive support from our newly created Digital Team.
We are delighted to be recruiting for our new Digital Skills Coach role who can take the lead on the design, delivery and evaluation of a digital skills programme. Our programme will require a clear structure with sustainable and realistic timelines and milestones identified prior to the rollout.
About You
As a result, the successful candidate will:
- Be a driven, customer- focussed and engaging digital coach or trainer
- Keep the pace with digital technology and have the confidence to share and transfer knowledge and skills
adapt their training to a varity of different learning needs and styles, taking a flexible, bespoke and person led approach
be able to demonstrate success in their previous roles through gain learning outcomes
We couldn’t think of a more exciting time to join Hanover Scotland. With the recent launch of our 5-year Business Strategy and introduction of new skills into our ICT Team, we are looking for a new Digital Skills Coach who can support our people on the use of digital technology. Having happy customers and being a resilient organisation are at the core of our strategic objectives and by helping us to digitally enable our people, you’ll be at the forefront of helping us to achieve these outcomes.
Through a programme of digital skills training, you will be instrumental in building the confidence of our employees and customers as they embark on their journey to gain or further develop digital literacy skills. This will include supporting the use of digital devices and navigation of core ICT systems, applications and software. To help you get there, you will collaborate and co-create with other colleagues on the programme’s design, including ICT and HR as well as managers, support teams and families who know our customers best.
To allow us to determine how we have achieved success, you will also work closely with our Business Support & Transformation team on the implementation of robust evaluation and performance reporting tools.
It’s important that our Digital Skills Coach is visible and able to build human connections with our customers and people. Your friends and previous colleagues are most likely to describe you as being personable and engaging with a creative flair and attention to detail. If this sounds like you, then we would be interested to hear from you.
What we offer
- Competitive salary
- Pension options
- Flexi-working
- Hybrid Working Model
- Employee Health and Wellbeing Support Service
- Cycle to work scheme
- Family friendly policies
- learning and development
- wellbeing
Top job! Head of Digital
- Full time
- £56,888 – £64,491
- Hybrid with some travel to Hanover offices required
- Closing 31st March 2023
Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We are proud to provide and manage a wide range of housing throughout Scotland that enhances our customers’ quality of life.
We are excited to be further developing our customer, care and support services by investing in modern technology.
Our customers will be able to access our key services 24-hours a day, 7-days a week, making it easier to book appointments, track services and provide feedback. As a result, our teams will have access to smart, integrated, and predictive digital tools and shall receive support from our newly created Digital Team.
We are delighted to be hiring for a Head of Digital role who can lead, inspire and develop our new team. So, as a potential candidate, ask yourself if the below sounds like you.
- Are you able to take a leading role by helping us to define and deliver our new digital strategy?
- Can you demonstrate competency as a senior leader, working successfully with executive stakeholders to drive forward business objectives?
- Do you thrive in a working environment where you can build human connections and enjoy being visible for your customers?
If so, then read on!
We couldn’t think of a more exciting time to join Hanover Scotland. With the recent launch of our 5-year Business Strategy and introduction of new skills into our ICT Team, we are looking for a new Head of Digital who can lead our digital team to support Hanover Scotland’s vision, values, and social purpose. Please refer to the enclosed team structure which details the expected people management responsibilities.
You will be an active and collaborative member of our senior team, adopting an energetic, inclusive and collaborative approach. This is vital to help us continue to deliver great outcomes and have happy customers, a common goal that we all have at Hanover.
What does success look like in this role?
- Someone who can instil confidence in our Executive Team and Board by providing strategic assurance that our digital strategy is fit for purpose and will enable the delivery of strategic business objectives.
- Development and application of a management framework that defines and delivers a portfolio of programmes, projects and/or ongoing services. This will involve identifying, planning and co-ordinating a portfolio of related projects.
- Delivering high quality and comprehensive digital services, covering infrastructure, security, data protection, telephony and software support.
- Ensuring our digital services are robust, reliable and safe, providing our people with the capabilities and tools to deliver value-added services for our customers.
- A leader who can inspire and enthuse our people by understanding how digital technology can enable our teams to do their best work.
- Engaging with multi-stakeholder groups and providing advice on digital competency, understanding the value of analytics in anticipating and identifying future needs.
We are looking for someone with the following skills and experience:
- Experience in working at a senior organisational level and/or operating at a Head of Service level in a relevant organisation (social housing experience advantageous but not essential).
- A strategic, agile and analytical thinker who can develop and influence new ideas, methodologies and approaches.
- Experience in leading and managing change.
- Professional qualifications such as ITIL Foundation and PRINCE2 / Managing Successful Programmes.
- Experience of one or more of following systems: Capita Open Housing and Accounts, CRM systems, Microsoft technologies. Mitel telephone system.
Latest news See more
