We are looking to recruit a skilled, motivated and enthusiastic IT professional, with a customer focused attitude coupled with the ability to “get the job done”, adding real value to our IT team. Working within our Business Support IT team you will play a vital ‘first point of contact’ role, shaping the service provided to our internal customers.

Key responsibilities will include providing an outstanding customer focussed ICT support service to over 200 users across sites in Edinburgh and Fife. You’ll field support requests via e-mail, phone and in person. This varied role also involves maintaining our servers and networking infrastructure as well as supporting our older applications as they are phased out and replaced. This job is about more than just supporting our technology; it’s about empowering our people to get the most from it. You’ll recognise and respond sensitively to individual needs to ensure a quality service at all times.

You should have:

• Ideally an ICT related qualification and or at least 2 years’ proven experience in a similar role.
• Experience of supporting ICT and networks in multiple sites.
• Outstanding communication and people skills.
• A commitment to customer care and continuous improvement.
• The ability to work independently and prioritise tasks.
• Experience of supporting MS Office, Windows Server, Azure, MS SQL server
• A full driving licence.

The successful applicant will be required to complete a Standard Disclosure check.

In return you will receive:

• 7 weeks holidays including public holidays
• Generous training opportunities
• Attractive pension scheme
• Refer a Friend Scheme
• Blue Light Card Discount Access
• Free Parking

About us

Viewpoint Housing Association is a registered non-profit making organisation providing a range of general needs housing, supported housing and care services for older people in Edinburgh, the Lothians and Fife.

The successful applicants will be required to complete a PVG check and Viewpoint will cover the PVG fee.

This front facing role where customer service is key and a genuine desire to provide a great customer experience is a must. You will provide a high quality, professional reception and administrative service to our visitors, customers, and colleagues. The right candidate will have a ‘can do’ attitude, who will provide employees with support and guidance in a number of areas. You will have the opportunity to continually learn and develop and grow by undertaking organisation wide duties as directed.

Please be aware there is a business requirement to work at our head office 9am to 5pm Monday to Thursday and 9am to 4.30pm on a Friday to provide the expected level of customer service.

Our organisational values and behaviours expect all our staff to be able to work with colleagues from a variety of backgrounds with an approachable and solution-oriented style; keen to support and drive the development of a positive working culture across the organisation and able to represent the organisation in all that they do.

In return you will receive a generous reward package, which includes:

• 7 weeks holidays including public holidays
• Training opportunities
• Attractive pension scheme

For a comprehensive list of the essential and desirable criteria required for the post, please refer to the Job Description.

The successful applicants will be required to complete a PVG check and Viewpoint will cover the PVG fee.

Reporting directly to the Service Support Officer, you will provide an effective, efficient and responsive repairs and maintenance service to the association’s tenants. You will also carry out a wide range of housing maintenance and administrative duties to support to the Assets Team.

You will be responsible for the maintaining and updating of VHA’s systems to accurately record and evidence organisational compliance within regulatory, statutory and VHA’s policies and procedures.

More details can be found in the Job Description and Person Specification.

Please be aware there is a business requirement to work 9am to 5pm Monday to Thursday and 9am to 4.30pm on a Friday to provide the expected level of customer service. Whilst this is a hybrid post, working within your team there will be an expectation you will be based at our offices on a regular basis.

Our organisational values and behaviours expect all our staff to be able to work with colleagues from a variety of backgrounds with an approachable and solution-oriented style; keen to support and drive the development of a positive working culture across the organisation and able to represent the organisation in all that they do.

We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

The support we provide is always person-centred, trauma-informed and wellbeing focused. As a Support Worker, you’ll work as part of a team in providing safe, secure, supported accommodation for the people who use our services. You’ll do this by providing practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives.

If successful, you will be required to register with the Scottish Social Services Council within 6 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.

Our service at North High Street, Musselburgh is predominately an accommodation unit for 7 young care leavers and young people who have experienced homelessness.

Working Pattern: Nightshift working 4 shift on / 4 shifts off which includes weekends and lone working.