We are currently seeking to recruit Enhanced Support Workers, who will take on specifically agreed enhanced responsibilities in relation to assisting with the day-to-day coordination of the service and to support managers with quality assurance checks .

If you have already built your experience in supporting people, t his is an exciting opportunity to develop your role and be part of an expanding team of Enhanced Support Workers in our North Lanarkshire services . Each Enhanced Support Worker will work closely with a Team Manager and the individual support services they are responsible for.

The focus of enhanced responsibilities will be to assist with the following :

• Support plan reviews
• Support planning
• Finance checks/audits
• Medication checks/audits
• Assisting with rota planning
• Peer support

We are looking for flexible, motivated candidates who:

• Enjoy and have experience of working with people
• Have a positive attitude to life and a commitment towards making a difference to adults with disabilities and complex needs.
• Has excellent life skills and the ability to share these with others
• Has good leadership qualities
• Has good literacy and numeracy skills
• Has common sense and can understand and adhere to Codes of Practice and National C are Standards
• Is committed to their own learning and personal development

Key provides excellent professional supervision, support and training and we will have a specific focus on the development needs of this larger team of Enhanced Support Workers . Evening, weekend and sleepover responsibilities will be required.

The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.

As Housing Care Worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.

Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.

As well as a competitive annual salary, our valued team also benefits from:

• competitive hourly rates of £10.50 - £10.88 per hour
• guaranteed rota hours working between 7.30am & 10pm
• generous annual leave entitlement
• a choice of pension scheme with employer contributions
• flexible working policies
• access to extensive paid training and development opportunities
• a supportive and inclusive culture.

We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.

Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.

Hanover has been supporting people in Scotland for over 40 years. We aim to provide desirable homes, happy customers and a resilient organsiation.

About the Role

We are excited to be further developing our customer, care and support services by investing in modern technology. Our customers will be able to access our key services 24-hours a day, 7-days a week, making it easier to book appointments, track services and provide feedback. To help our people get there, we are developing a new Digital team to support the delivery of our Digital Strategy.

As a result, we’re growing our ICT presence at Hanover and are delighted to be hiring for a new and additional ICT Service Desk Analyst role.

Providing first-line support, the successful candidate will act as the first point of contact for our people, providing timely and practical solutions for any difficulties encountered. This may include painpoints relating to our ICT systems, applications, and equipment. As the ICT Service Desk Analyst will also be expected to meet set quality and customer service standards, you will support the wider ICT Team through being a motivated and natural problem-solver and be capable of handling customer queries through a variety of communication channels.

We also want to see a forward-looking and proactive approach so that we can continually enhance the customer experience and this shall be measured through customer satisfaction and adherence to our Service Level Agreement. As we embark on an exciting journey of digital investment, it’s important that our people can rely on robust and reliant technical solutions which will be complemented by your knowledge and skills.

We couldn’t think of a more exciting time to join Hanover Scotland. With the recent launch of our 5-year Business Strategy and introduction of new skills into our ICT Team, we are looking for an engaging and driven Analyst who will strive to meet the needs of their customers whilst striking a good balance between building confidence and providing core support functions. You’ll appreciate that people come from different digital backgrounds and will work with your colleagues to continually ensure that the Service Desk is closely managed and done so in an inclusive and supportive way.

About You

To be successful in this role, you will have demonstrable experience in delivering HR administration activities. The Key requirements for this role include:

Due to our current ICT Service Desk rota, the successful candidate will be required to travel to our Edinburgh and/or Glasgow offices on a weekly basis. This may include or exceed twice per week depending on business needs.

Excellent verbal and written communication skills, with strong attention to detail.

Ability to liaise effectively with employees at all levels.

What We Offer

• hybrid working
• wellbeing offering
• learning and development
• cycle to work scheme
• family friendly policy
• health cash plan
• EAP

Exciting and visionary in the provision of care & housing needs for the elderly, as we move to a society with increasing demographic pressures the services of Hanover Scotland are becoming increasingly important. We have an opportunity, as a Board member, to be at the strategic helm of the organisation, working with a values-based team, growing, innovating and challenging the perceived norms of support for the elderly.

Hanover Scotland has a mission to provide excellent services to meet the housing needs of Scotland’s older people and to support them to be as independent as possible. A Registered Social Landlord, with around 4,600 homes in 23 local authorities in Scotland, including Sheltered and Very Sheltered Housing, we also provide a Telecare service and Care & Support services. We provide factoring services for over 1,000 additional owner-occupied properties and have three regional offices (Edinburgh, Glasgow and Elgin) and we employee over 600 people.

With a relatively new executive team and Chair, we are now looking to make further appointments to the Board. The Board of Hanover operates at a strategic level and delegates responsibility for the day to day management and running of the organisation to staff, through the Chief Executive. We use four core values to guide our decision making – show respect, support collaboration, be accountable and support inclusion.

The Board, working closely with the Chief Executive and Executive Leadership Team:

• Set our strategy and direction
• Agree the annual budget and business plan and ensure financial viability
• Take account of customers’ views in respect of rents and charges, services and care provision
• Take responsibility for ensuring Hanover is a good employer that engages with its employees
• Monitor performance and manage strategic risk
• Ensure legal, constitutional and regulatory compliance
• Promote and demonstrate good governance

We are interested in those that may have suitable skills to add value on our Board. Whilst there could be specific value in those from HR, Finance or Social Housing, it could be broader than that as it is as much about the capability to make a contribution to the future of support for older people through the provision of housing and care. We are particularly interested in those with an innovative and entrepreneurial view, as well as ensuring we have diversity of thought and representation on the Board.

As an organisation with some scale and impact in our communities, we understand that we have an increasingly important role in these uncertain times. More information on Hanover is available athttps://www.hanover.scot/about including our Strategy and Business Plan.