This vacancy has now closed

IT Support Officer

  • Full time
  • Circa £31,000
  • Head Office, Edinburgh
  • Closing 23rd March 2023

  • Advertised from 3rd March 2023
  • Salary under review and depending on experience. Permanent. 34.5 hours per week
  • Plus benefits


We are looking to recruit a skilled, motivated and enthusiastic IT professional, with a customer focused attitude coupled with the ability to “get the job done”, adding real value to our IT team. Working within our Business Support IT team you will play a vital ‘first point of contact’ role, shaping the service provided to our internal customers.

Key responsibilities will include providing an outstanding customer focussed ICT support service to over 200 users across sites in Edinburgh and Fife. You’ll field support requests via e-mail, phone and in person. This varied role also involves maintaining our servers and networking infrastructure as well as supporting our older applications as they are phased out and replaced. This job is about more than just supporting our technology; it’s about empowering our people to get the most from it. You’ll recognise and respond sensitively to individual needs to ensure a quality service at all times.

You should have:

  • Ideally an ICT related qualification and or at least 2 years’ proven experience in a similar role.
  • Experience of supporting ICT and networks in multiple sites.
  • Outstanding communication and people skills.
  • A commitment to customer care and continuous improvement.
  • The ability to work independently and prioritise tasks.
  • Experience of supporting MS Office, Windows Server, Azure, MS SQL server
  • A full driving licence.

The successful applicant will be required to complete a Standard Disclosure check.

In return you will receive:

  • 7 weeks holidays including public holidays
  • Generous training opportunities
  • Attractive pension scheme
  • Refer a Friend Scheme
  • Blue Light Card Discount Access
  • Free Parking

About us

Viewpoint Housing Association is a registered non-profit making organisation providing a range of general needs housing, supported housing and care services for older people in Edinburgh, the Lothians and Fife.

The successful applicants will be required to complete a PVG check and Viewpoint will cover the PVG fee.

Application notes

Closing date: 23rd March 5pm

Interviews to take place week commencing 27th March 2023.

To find out more about the role and to apply, please visit our website.