- Advertised from 3rd March 2023
- Salary under review and depending on experience. Permanent. 34.5 hours per week
- Plus benefits
Role
We are looking to recruit a skilled, motivated and enthusiastic IT professional, with a customer focused attitude coupled with the ability to “get the job done”, adding real value to our IT team. Working within our Business Support IT team you will play a vital ‘first point of contact’ role, shaping the service provided to our internal customers.
Key responsibilities will include providing an outstanding customer focussed ICT support service to over 200 users across sites in Edinburgh and Fife. You’ll field support requests via e-mail, phone and in person. This varied role also involves maintaining our servers and networking infrastructure as well as supporting our older applications as they are phased out and replaced. This job is about more than just supporting our technology; it’s about empowering our people to get the most from it. You’ll recognise and respond sensitively to individual needs to ensure a quality service at all times.
You should have:
- Ideally an ICT related qualification and or at least 2 years’ proven experience in a similar role.
- Experience of supporting ICT and networks in multiple sites.
- Outstanding communication and people skills.
- A commitment to customer care and continuous improvement.
- The ability to work independently and prioritise tasks.
- Experience of supporting MS Office, Windows Server, Azure, MS SQL server
- A full driving licence.
The successful applicant will be required to complete a Standard Disclosure check.
In return you will receive:
- 7 weeks holidays including public holidays
- Generous training opportunities
- Attractive pension scheme
- Refer a Friend Scheme
- Blue Light Card Discount Access
- Free Parking
About us
Viewpoint Housing Association is a registered non-profit making organisation providing a range of general needs housing, supported housing and care services for older people in Edinburgh, the Lothians and Fife.
The successful applicants will be required to complete a PVG check and Viewpoint will cover the PVG fee.
Application notes
Closing date: 23rd March 5pm
Interviews to take place week commencing 27th March 2023.
To find out more about the role and to apply, please visit our website.
Reporting directly to the Service Support Officer, you will provide an effective, efficient and responsive repairs and maintenance service to the association’s tenants. You will also carry out a wide range of housing maintenance and administrative duties to support to the Assets Team.
You will be responsible for the maintaining and updating of VHA’s systems to accurately record and evidence organisational compliance within regulatory, statutory and VHA’s policies and procedures.
More details can be found in the Job Description and Person Specification.
Please be aware there is a business requirement to work 9am to 5pm Monday to Thursday and 9am to 4.30pm on a Friday to provide the expected level of customer service. Whilst this is a hybrid post, working within your team there will be an expectation you will be based at our offices on a regular basis.
Our organisational values and behaviours expect all our staff to be able to work with colleagues from a variety of backgrounds with an approachable and solution-oriented style; keen to support and drive the development of a positive working culture across the organisation and able to represent the organisation in all that they do.
ICT Service Desk Analyst
- Full time
- £24,535
- Edinburgh/Glasgow – hybrid working
- Closing 24th April 2023
Hanover has been supporting people in Scotland for over 40 years. We aim to provide desirable homes, happy customers and a resilient organsiation.
About the Role
We are excited to be further developing our customer, care and support services by investing in modern technology. Our customers will be able to access our key services 24-hours a day, 7-days a week, making it easier to book appointments, track services and provide feedback. To help our people get there, we are developing a new Digital team to support the delivery of our Digital Strategy.
As a result, we’re growing our ICT presence at Hanover and are delighted to be hiring for a new and additional ICT Service Desk Analyst role.
Providing first-line support, the successful candidate will act as the first point of contact for our people, providing timely and practical solutions for any difficulties encountered. This may include painpoints relating to our ICT systems, applications, and equipment. As the ICT Service Desk Analyst will also be expected to meet set quality and customer service standards, you will support the wider ICT Team through being a motivated and natural problem-solver and be capable of handling customer queries through a variety of communication channels.
We also want to see a forward-looking and proactive approach so that we can continually enhance the customer experience and this shall be measured through customer satisfaction and adherence to our Service Level Agreement. As we embark on an exciting journey of digital investment, it’s important that our people can rely on robust and reliant technical solutions which will be complemented by your knowledge and skills.
We couldn’t think of a more exciting time to join Hanover Scotland. With the recent launch of our 5-year Business Strategy and introduction of new skills into our ICT Team, we are looking for an engaging and driven Analyst who will strive to meet the needs of their customers whilst striking a good balance between building confidence and providing core support functions. You’ll appreciate that people come from different digital backgrounds and will work with your colleagues to continually ensure that the Service Desk is closely managed and done so in an inclusive and supportive way.
About You
To be successful in this role, you will have demonstrable experience in delivering HR administration activities. The Key requirements for this role include:
Due to our current ICT Service Desk rota, the successful candidate will be required to travel to our Edinburgh and/or Glasgow offices on a weekly basis. This may include or exceed twice per week depending on business needs.
Excellent verbal and written communication skills, with strong attention to detail.
Ability to liaise effectively with employees at all levels.
What We Offer
- hybrid working
- wellbeing offering
- learning and development
- cycle to work scheme
- family friendly policy
- health cash plan
- EAP
Care & Support Workers (older people)
- Full time or Part time
- £21,301 – £22,070
- Glasgow, Edinburgh, Galashiels, Girvan, Fife, Inverness, Stornoway, Duns and more
- Closing 28th April 2023
The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.
As Housing Care Worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.
Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.
As well as a competitive annual salary, our valued team also benefits from:
- competitive hourly rates of £10.50 - £10.88 per hour
- guaranteed rota hours working between 7.30am & 10pm
- generous annual leave entitlement
- a choice of pension scheme with employer contributions
- flexible working policies
- access to extensive paid training and development opportunities
- a supportive and inclusive culture.
We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.
Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.
Top job! Head of Digital
- Full time
- £56,888 – £64,491
- Hybrid with some travel to Hanover offices required
- Closing 31st March 2023
Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We are proud to provide and manage a wide range of housing throughout Scotland that enhances our customers’ quality of life.
We are excited to be further developing our customer, care and support services by investing in modern technology.
Our customers will be able to access our key services 24-hours a day, 7-days a week, making it easier to book appointments, track services and provide feedback. As a result, our teams will have access to smart, integrated, and predictive digital tools and shall receive support from our newly created Digital Team.
We are delighted to be hiring for a Head of Digital role who can lead, inspire and develop our new team. So, as a potential candidate, ask yourself if the below sounds like you.
- Are you able to take a leading role by helping us to define and deliver our new digital strategy?
- Can you demonstrate competency as a senior leader, working successfully with executive stakeholders to drive forward business objectives?
- Do you thrive in a working environment where you can build human connections and enjoy being visible for your customers?
If so, then read on!
We couldn’t think of a more exciting time to join Hanover Scotland. With the recent launch of our 5-year Business Strategy and introduction of new skills into our ICT Team, we are looking for a new Head of Digital who can lead our digital team to support Hanover Scotland’s vision, values, and social purpose. Please refer to the enclosed team structure which details the expected people management responsibilities.
You will be an active and collaborative member of our senior team, adopting an energetic, inclusive and collaborative approach. This is vital to help us continue to deliver great outcomes and have happy customers, a common goal that we all have at Hanover.
What does success look like in this role?
- Someone who can instil confidence in our Executive Team and Board by providing strategic assurance that our digital strategy is fit for purpose and will enable the delivery of strategic business objectives.
- Development and application of a management framework that defines and delivers a portfolio of programmes, projects and/or ongoing services. This will involve identifying, planning and co-ordinating a portfolio of related projects.
- Delivering high quality and comprehensive digital services, covering infrastructure, security, data protection, telephony and software support.
- Ensuring our digital services are robust, reliable and safe, providing our people with the capabilities and tools to deliver value-added services for our customers.
- A leader who can inspire and enthuse our people by understanding how digital technology can enable our teams to do their best work.
- Engaging with multi-stakeholder groups and providing advice on digital competency, understanding the value of analytics in anticipating and identifying future needs.
We are looking for someone with the following skills and experience:
- Experience in working at a senior organisational level and/or operating at a Head of Service level in a relevant organisation (social housing experience advantageous but not essential).
- A strategic, agile and analytical thinker who can develop and influence new ideas, methodologies and approaches.
- Experience in leading and managing change.
- Professional qualifications such as ITIL Foundation and PRINCE2 / Managing Successful Programmes.
- Experience of one or more of following systems: Capita Open Housing and Accounts, CRM systems, Microsoft technologies. Mitel telephone system.
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