A Help to Claim Adviser (Universal Credit, further ‘adviser’) delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using telephone, web chat and video call.

The adviser will be expected to complete full holistic issue diagnostics, support with issues in scope of the project and any emergencies, then refer on to further services available to the client (such as drug and alcohol support). The adviser should maintain local connections with partner organisations and the DWP within their region.

The adviser will be line managed by their local bureau manager but will be operationally responsible to the Citizens Advice Scotland Operations Officer for providing their regional service and local knowledge. They will be required to liaise with the Operations Officer regarding their shifts, helpline coverage and holiday requirements

Responsible to (line management): Stirling CAB CEO

Responsible to (operations management): Citizens Advice Scotland Operations Officer

Angus Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people. Over the last year we’ve worked with approximately 3500 clients on a variety of different advice topics. We are a friendly and welcoming team made up of around 16 paid staff and around 35 volunteers that offer generalist advice to clients alongside more specific projects. Angus CAB was formed in 1985 and we are keen to ensure we remain here in Angus providing people with high quality advice for many, many years to come.

That’s where this role comes in! We are looking for a highly motivated Fundraising Officer to join our team to focus on funding applications to ensure our resourcing meets the demands that are placed upon us. This is a sole fundraising role, so the successful applicant should be comfortable working alone, although they will have the ongoing support of the Chief Officer and any other relevant members of the team to provide information and context to support applications and bid-writing. In return for your expertise we are happy to be flexible around the days worked and where you base yourself, and you will join a team of very hard working people who are all passionate about achieving great outcomes for our Angus clients.

For more information on the role please contact Laura Stewart (Chief Officer) on 01241 439235 or by email – arb-chiefofficer@anguscab.org.uk

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

As a Caseworker within the Extra Help Unit, you will carry out an important role by investigating and resolving energy complaints on behalf of vulnerable consumers. You will ensure that the consumer’s personal circumstances and any detriment caused by supplier failures are fully considered when negotiating an outcome. You will deal with a range of callers who are often upset, angry or stressed about their situation. Callers may also be experiencing financial difficulties, or have mental or physical health conditions. You will be expected to support consumers in a respectful, inclusive and non-judgemental manner.

The Caseworker role is both challenging and rewarding, with the majority of complaints and circumstances being complex in nature. You will get to work within a great team, and within a constantly changing energy market with the opportunity to make a difference to people’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, a flexi-time system which recognises and protects the operational delivery aspects of the service, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Drumchapel Citizens Advice Bureau (DCAB) are looking for dynamic individuals to join their Board of Directors and assist with the strategic direction and future development of the Bureau.

Drumchapel CAB is a leading information and advice provider in the Glasgow area. The Board is made up of people from a range of professional backgrounds and currently has vacancies for new members.

The Board is seeking applications from individuals residing in Glasgow postcodes. No board experience is necessary as full training will be given This is an ideal post for someone wanting to start their board career and to help drive a local advice service that is essential to the wellbeing of the local community.

The Board meets five times a year with meetings starting at 4pm. In addition, Directors are expected to attend Annual General Meeting.