You will manage the reception service in the Advice Place; providing initial information to users, and triaging enquiries to advisers; managing adviser appointments. You will also carry out day to day administrative tasks, including supporting the efficient statistical monitoring and reporting of the service.
The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students’ Association. The service deals with a wide variety of topics (finance, accommodation, academic and personal issues) and provides basic information as well as more complex casework advice, guidance, advocacy and support.
This role is a fully in-person role and due to a significant part of the role being to provide an in-person reception service. However, the role may require remote working on occasion. The service operated pre-Covid mostly via in-person drop-ins and appointments, but is currently operating as a predominantly appointment based service delivered in a hybrid way with appointments in-person, online and by phone and initial contact via email, phone and at our welcome desk.
The Advice Place Receptionist / Administrator will be an exceptional and enthusiastic individual, who aspires to provide a professional and high-quality service to our service users.
Confident and competent, with demonstrable experience gained within a customer facing role, delivering high standards of customer service. You will have proven experience of dealing with sensitive information and prioritising in a busy client facing role. Ideally, you will have worked in situations where you have been required to deal effectively and compassionately with customers who are distressed.
An organized individual with an outgoing personality, consistently professional approach to their duties and keen attention to detail. A person with high expectations of themselves and others, who takes pride in their work in in that of the wider team.
To find out more and to apply, please visit our website.
The closing date for applications is 9:00 on Monday 27th March 2023.
Interviews will be held on 4th April.
Further information will be sent to shortlisted candidates. We strive to let all candidates know the outcome of their application within 3 weeks of the closing date.
If you have any queries, please contact People & Development at firstname.lastname@example.org.