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- Advertised from 13th March 2023
- Hours per week: 17.5 hrs Fixed term till 31st March 2024 (in the first instance) significant probability of extension thereafter
Role
A Help to Claim Adviser (Universal Credit, further ‘adviser’) delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using telephone, web chat and video call.
The adviser will be expected to complete full holistic issue diagnostics, support with issues in scope of the project and any emergencies, then refer on to further services available to the client (such as drug and alcohol support). The adviser should maintain local connections with partner organisations and the DWP within their region.
The adviser will be line managed by their local bureau manager but will be operationally responsible to the Citizens Advice Scotland Operations Officer for providing their regional service and local knowledge. They will be required to liaise with the Operations Officer regarding their shifts, helpline coverage and holiday requirements
Responsible to (line management): Stirling CAB CEO
Responsible to (operations management): Citizens Advice Scotland Operations Officer
Application notes
An application pack is available for download below.
Closing date – Friday 7th April 2023
Downloads
The Manager is responsible for the overall operational and strategic management of Central Borders Citizens Advice Bureau (CBMCAB) within guidelines set by the Board of Trustees and membership of Scottish Association of Citizens Advice Bureaux.
The Manager works closely with the Board to develop and implement strategic and operational plans and manage a staff and volunteer team to effectively implement these plans. He or she will help create a positive and efficient working culture, support and empower the team whilst also building and maintaining strong effective partnerships with stakeholders.
The Manager needs to be comfortable managing finances at a senior management level including assisting the Treasurer on budget preparation, income and expenditure monitoring and forecasting. He or she will be responsible for helping secure sufficient additional funding to support business continuity and project development.
Stakeholder management is key to this position and the Manager will be responsible for working closely with Scottish Borders Council, the Consortium of Scottish Borders Bureaux, colleagues in the other Borders Bureaux and sister agencies to achieve the aims of the Bureau and develop new services and opportunities for collaboration
Patient Adviser (Patient Advice & Support Service)
- Part time
- £21,746 pro-rata
- Edinburgh
- Closing 12th April 2023
Background:
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.
Purpose of the Post:
Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by e mail and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.
Fundraising Officer
- Part time
- £26,000 pro-rata
- Angus – home-based/flexible location considered
- Closing 11th April 2023
Angus Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people. Over the last year we’ve worked with approximately 3500 clients on a variety of different advice topics. We are a friendly and welcoming team made up of around 16 paid staff and around 35 volunteers that offer generalist advice to clients alongside more specific projects. Angus CAB was formed in 1985 and we are keen to ensure we remain here in Angus providing people with high quality advice for many, many years to come.
That’s where this role comes in! We are looking for a highly motivated Fundraising Officer to join our team to focus on funding applications to ensure our resourcing meets the demands that are placed upon us. This is a sole fundraising role, so the successful applicant should be comfortable working alone, although they will have the ongoing support of the Chief Officer and any other relevant members of the team to provide information and context to support applications and bid-writing. In return for your expertise we are happy to be flexible around the days worked and where you base yourself, and you will join a team of very hard working people who are all passionate about achieving great outcomes for our Angus clients.
For more information on the role please contact Laura Stewart (Chief Officer) on 01241 439235 or by email – arb-chiefofficer@anguscab.org.uk
Drumchapel Citizens Advice Bureau (DCAB) are looking for dynamic individuals to join their Board of Directors and assist with the strategic direction and future development of the Bureau.
Drumchapel CAB is a leading information and advice provider in the Glasgow area. The Board is made up of people from a range of professional backgrounds and currently has vacancies for new members.
The Board is seeking applications from individuals residing in Glasgow postcodes. No board experience is necessary as full training will be given This is an ideal post for someone wanting to start their board career and to help drive a local advice service that is essential to the wellbeing of the local community.
The Board meets five times a year with meetings starting at 4pm. In addition, Directors are expected to attend Annual General Meeting.
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