This vacancy has now closed

Engagement & Assessment Worker

  • Full time
  • £34,514
  • Edinburgh
  • Closing 26th March 2023

  • Advertised from 13th March 2023
  • Permanent


About us

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and also strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

​​​​​​​About the role

As an Engagement & Assessment Worker, you will be the first point of contact for someone who comes to Crisis for help to end their homelessness. You will build relationships to identify both the strengths and support needs of the individual. You will work intensively with people to help stabilise their housing situation as well as identifying opportunities for them to access the wider Crisis service offer, including our Coaching and Strengths & Assets services, to end their homelessness for good.

About you

The successful candidate will:

  • be passionate and dedicated about ending homelessness
  • have a good knowledge of Scottish housing and homelessness legislation
  • have a good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation
  • have a proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experience homelessness
  • skills and experience of partnership working and networking
  • be flexible and adaptable to change
  • be a strong team player, able to use their own initiative and reflect on their own practice

You may have previous experience in the voluntary or statutory sector with a focus on working alongside marginalised people or groups.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

  • Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
  • Pension scheme with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
  • Enhanced maternity, paternity, shared parental, and adoption pay
  • Flexible working around the core hours 10am-4pm
  • And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

Application notes

To find out more and apply please visit our website

Closing date: Sunday 26th March 2023 (at 23:59)

Interviews will be held on Thursday 13th April 2023