Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux
and national services by providing free, confidential, and independent advice. We use people’s real-life
experiences to influence policy and drive positive change. We are on the side of people in Scotland who need
help, and we change lives for the better.
The Citizens Advice network is made up of 59 local Citizens Advice Bureaux, each its own independent charity, and
Citizens Advice Scotland as the national charity and membership body, which includes the GB delivery of Extra
Help Unit service, a group of specialist case workers supporting vulnerable energy and post consumers. We
provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government
including the Money Talks advice service and the Help to Claim Universal Support advice service.
Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights,
and that the barriers to accessing those rights are effectively challenged.
This is a great opportunity for an enthusiastic, forward thinking and experienced senior HR professional to join
Citizens Advice Scotland as the Head of HR to cover a period of maternity leave. The role is full time and
offered on a fixed term basis.
CAS strives to put our people first in everything we do. We have recently launched our latest CAS Strategy for 2022
to 2025, which sets out our overarching vision, mission and a new set of values. We recognise our people are
critical in achieving our vision and mission and so we have also recently launched a brand new People Strategy,
which sets out our aspirations to put our people first in everything we do, as well as how we will do this in
practice. The successful candidate will play an exciting part in delivering against the People Strategy and
ensuring it makes a real difference to our people and their working lives.
Day to day, the post holder will be responsible for the management and strategic direction of the HR function at CAS,
leading and managing the HR team and driving delivery against the CAS People Strategy to ensure we are
continuously developing and improving.
The HR team at CAS provides advice and support internally to CAS managers and staff, as well as providing an HR
advice service to the 59 local Citizens Advice bureaux across Scotland via a helpline and email service.
The successful candidate will report to the People Committee of the Board and be responsible for delivering against
the CAS People Strategy. They will also work as an integral member of the CAS senior leadership team and
contribute to the achieving CAS’s overall strategic objectives.
You should have substantial and demonstrable generalist HR knowledge and experience at a senior level, covering all
major HR functions including recruitment and selection, performance management, learning and development,
employee engagement, reward, employment legislation and consulting with trade unions.
You will have excellent working knowledge of UK employment law and experience of managing employee relations issues,
and be willing to get involved with advising directly on particularly complex or sensitive cases.
In addition, you will have a strong problem solving ability and pragmatic approach to resolving both operational and
strategic issues in normal day to day operations, as well as in relation to change management initiatives. All
this will be backed up with excellent influencing and communication skills and the ability to working
collaboratively with stakeholders and employees at all levels.
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance
and we have designed our working practices and benefits to support this. Here are some of things ouremployees benefit from: a
35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time
system, and blended/hybrid working opportunities for every role.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly,
inclusive employment policies and flexible working arrangements to support all our staff. We are also committed
to equality of opportunity for all and applications from individuals are encouraged regardless of age,
disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and
marriage and civil partnerships.
CAS provides options for blended working to allow employees to balance their time attending the office with time
working from home. The number of days you will be able to work from home each week will be dependent on your job
role and can be discussed as part of the recruitment process.