Background:Poppyscotland heads a funding partnership of several other charities that support the armed forces community. This partnership has funded the CAB service to deliver an advice and support service to the armed forces community. The armed forces community is defined as those personnel who are currently serving, those who have served in the past, and their dependants. (This definition also includes certain Merchant Navy personnel).

Main Purpose: ASAP Regional Support Officer will work with the Citizens Advice bureaux in the defined regional areas. The officer will provide advice to members of the armed forces community, support bureaux in the provision of advice to the armed forces community, will co-ordinate regional activities and may provide training

Responsibilities

• To undertake advice for members of the armed forces community

• To support bureaux advice workers in their handling of advice and support to the armed forces community by providing effective consultancy and guidance

• To establish good working relationships with each bureau in the defined regional area

• To participate in the identification of staff training needs and in the development of training materials and training plans, in association with national and regional colleagues,

• To provide training to volunteer and other advisers working in the relevant areas in order to maintain up to date approaches to benefits and other advice issues for the armed forces community

• To work with other voluntary and statutory agencies in promoting the growth of armed forces community advice and support in the relevant areas, including awareness raising work with community groups

• To establish and maintain a database of specialist agencies for referral purposes

• To establish and develop working relationships with other relevant agencies

• To monitor the operation of the Armed Services Advice service and identify areas of development

• To maintain accurate, confidential records of all casework in keeping with CAB service requirements

• To record and collate the amounts of benefit income raised and other statistics in order to contribute to the social policy work of the region

• Undertake any other reasonable duties as requested by the CEO

Team Work

• Attend and participate in the national and regional Armed Services Advice project team meetings

• Liaise closely with the ASAP Co-ordinator, Citizens Advice Scotland and other regional support areas

Accountability

• Provide written reports for and attend 3 monthly supervision sessions and annual appraisal

• Provide reports for and attend any regional group meetings

Can you help us make Dalkeith a stronger, fairer community?

Dalkeith CAB seeks two additional members for its Board to provide strategic leadership and support. Commitment to the CAB vision and values is a must. Experience of the third sector and/or advice-giving is an advantage.

The Board meets bi-monthly (currently via video) and Trustees are asked to commit 4-6 hours per month to the charity. Training is provided and out-of-pocket expenses are reimbursed. Trustees should live, work or have a similar connection with Midlothian.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

As the Team Coordinator, you will be a key member of the operations team – The Impact Team. You will support the day to day running of the Impact Directorate in organising meetings and events, Co-ordinating and supporting budgets, and supporting stakeholder engagement.

We are looking for a highly organised person who can support the impact team on a wide variety of tasks. You will need to be excellent at time management and prioritising tasks.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.