Benefits Assistant

  • Full time
  • £24,155 – £31,373
  • Edinburgh
  • Closing 12th February 2023

  • Advertised from 23rd January 2023
  • Contract TypeMonday to Friday, 9 - 5, Flexible working available Contractual hours35


This post will be based at Link’s Edinburgh office. Link are currently piloting a hybrid working model and so there may be opportunities for home working.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

As part of a multi-skilled team, the postholder will contribute to the provision of a high-quality benefits advice service to our tenants. The focus of the post will be to maximise income and reduce rent arrears.

The Benefits Assistant will work closely with the Welfare Rights Officers and Housing Officers to ensure referrals are managed and progressed appropriately. The post holder will work in collaboration with housing and money advice staff to provide tenants with budgeting support to minimise rent arrears and maximise rent collection.

This role involves assisting tenants who are digitally challenged to manage their benefit and other claims. The Benefits Assistant will provide advice to tenants on UC and related legacy benefits e.g. HB, IS, ESA, JSA, Tax Credits by telephone and in their homes.

The postholder will be based in Edinburgh. A significant proportion of work is required out-with the office environment, therefore the postholder must hold a current driver licence and have their own transport during business hours.

About You

As Benefits Assistant, you will have National 5 in English and Maths (or equivalent). You will have knowledge of the

Social Security benefits system and Welfare Law and will have extensive experience of using a range of I.T systems including MS Office, Housing Management Systems and Databases.

This role requires knowledge of and a commitment to excellent customer care and equal opportunities. The successful postholder will have excellent organisational and time management skills. Experience of working in fast paced administrative role dealing with a range of duties and customers is essential to this role.

As Benefits Assistant, you will have the ability to work as part of a close-knit team. This role requires strong communication skills, both oral and written and good negotiation, mediation and listening skills.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

  • A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees)
  • Employer pension contributions starting at 5% and rising to 9% depending on employee contributions
  • Access to a death in service benefits scheme providing 4x salary
  • Enhanced company sick and familial pay entitlements
  • A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.
  • A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
  • Access to a savings and borrowing scheme and much more!

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Basic Disclosure check.

Application notes

To find out more and apply please visit our website

Closing Date: Midnight on Sunday 12 February 2023.

Interview Date: Interviews are being held on Tuesday 21 February 2023 at Link’s Falkirk Office where social distancing will be observed.