This post will be based at Link’s Edinburgh office with flexibility on work location. However, Link are currently piloting a hybrid working model and so there may be opportunities for home working.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

Link is looking for an experienced Welfare Rights Officer to contribute to the provision of a high-quality welfare rights advice, advocacy and training service to both internal and external customers throughout the Link Group and to clients of partners.

Working closely with the Benefits Assistants and Housing Officers, the postholder will ensure referrals are managed and progressed and will work in collaboration with housing and money advice staff to provide tenants with budgeting support.

An overall aim of the role will be to minimise rent arrears and maximise rent collection.

About You

You will have previous experience of giving advice in relation to social security benefits and assisting with claims to benefits, experience of all aspects of social security law and will have represented customers at social security appeal tribunals.

As a qualified Welfare Rights Officer, you will come with recent and detailed knowledge of all aspects of the Social Security benefits system and welfare law. Providing information and advice on all aspects of Welfare Rights to both internal and external customers is a key part of the role, therefore you will need knowledge of and commitment to excellent customer care and equal opportunities.

A proven ability to thrive in a fast-paced advice sector role dealing with a range of duties and customers is required, therefore the postholder will need to demonstrate excellent organisational and time management skills.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

• A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees
• Employer pension contributions starting at 5% and rising to 9% depending on employee contributions
• Access to a death in service benefits scheme providing 4x salary
• Enhanced company sick and familial pay entitlements
• A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services
• A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
• Access to a savings and borrowing scheme and much more!

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject a Basic Disclosure check.

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

You don’t need to have previous experience or qualifications in this field. If you share our values, this could be the role for you!

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Service

Our Edinburgh Mental Health Services is made up of five teams of support workers who provide visiting tenancy support across Edinburgh to people experiencing mental ill health. The service also has a Core and Cluster accommodation service which provides more intensive support to people who have spent time in long-term hospital care. Our support enables the people we work with to live as independently as possible in their own home and improve their mental and physical health.

The Job

We have an exciting opportunity for ambitious and motivated Support Workers to join our team and improve the lives of people supported by our Edinburgh Mental Health Services.

In this role, you will be supported to work using a person centred and trauma informed approach and develop effective relationships with people affected by a range of mental health problems, supporting them to cope in difficult times and working towards recovery and a good life. You will provide emotional, practical and social support to enable people to live as independently as possible and make informed choices in all aspects of their lives.

This role involves the administration of medication to some of the individuals we support. Full training will be provided for this.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job Information Pack.

What’s in it for you?

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service, with an opportunity to buy and sell holiday
• temporary enhanced business travel mileage allowance to support employees with increased fuel costs
• access to paid SVQ qualifications and a wide range of learning and development opportunities and funded Disclosure Scotland and Scottish Social Services Council memberships
• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• life assurance scheme providing death in service benefits to named beneficiaries
• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• discounted travel schemes including cycle to work scheme, monthly bus pass scheme and travel ticket loan and much more!

Successful applicants will be required to register with SSSC within 6 months of their start date.

This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.

Are you passionate about supporting services to help people live a better life?

Do you want to work for a charity where your health and wellbeing matter just as much as the people you support?

Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

Do you want a job where no two days are the same, working in a dynamic environment where you will be supported to develop new skills?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Business Administration and Finance Officer will provide a customer-focused and comprehensive administrative support to the LinkLiving Edinburgh services. This post involves interacting with members of the management team, staff, partner agencies and the people we support.

The post will provide administrative support to three functional teams, offering different services to frontline staff, management and the people we support. The position will involve collaborating across multi-disciplinary teams, with a number of external agencies, financial invoicing, pre-paid credit cards and record-keeping, facilities management and general reception duties at the LinkLiving hub.

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

You don’t need to have previous experience or qualifications in this field. If you share our values, this could be the role for you!

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

l Empathy (listen to and understand an individual’s needs and circumstances)

l Respect (treat others the way they wish to be treated)

l Integrity (be honest and have strong moral principles)

l Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

· Personal development and employability programmes

· Self-help coaching

· Supported accommodation

· Care at home

· Housing support

· Befriending

· Social cafes

The Service

The Fife Visiting Support Services work with people in their own homes, sheltered housing, and temporary accommodation in the community throughout Fife to help them live independently, therefore access to a car and a full driving licence are essential.

The Job

Support Workers in the Fife Support Services are responsible for delivering a visiting care at home and/or housing support service to enable people to live as independently as possible in their own homes (including the provision of personal care and administering medication, where required, and help to enable people to develop practical household skills).

The post holder will provide emotional support, to assist people to take part in activities that matter to them and help them engage with their community to reduce social isolation.

It is the Support Workers responsibility to develop effective relationships with people affected by a range of challenges, support them to cope in difficult times and enable them to live a good life. In doing so, to provide emotional, practical and social support to help people to live as independently as possible and make informed choices in all aspects of their lives.

As a Support Worker in this service, you will support and assist service users to maximise their income and benefits and in applying for housing benefit. This might involve liaising with other agencies that may be involved with the service user, advocating on their behalf and accessing professional help if required and appropriate. In addition, you will support service users to cope with the responsibilities of a tenancy and help them take responsibility for the safety of themselves and their home.

To find out more about a career in care, the following video provides an insight into what you can expect -aquestionofcare.org.uk

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

· Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme

· 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service, with an opportunity to buy and sell holiday

· temporary enhanced business travel mileage allowance to support employees with increased fuel costs

· access to paid SVQ qualifications and a wide range of learning and development opportunities and funded Disclosure Scotland and Scottish Social Services Council memberships

· defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options

· life assurance scheme providing death in service benefits to named beneficiaries

· healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services

· employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being

· discounted travel schemes including cycle to work scheme, monthly bus pass scheme and travel ticket loan and much more!

Successful applicants will be required to register with SSSC within 6 months of their start date.

This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.

Further Information

Interested? If you have any questions about the role, please email jobs@linkhaltd.co.uk and we can arrange for someone from the service to call you for an informal chat.

To find out more about what LinkLiving do and to view the generous pay and benefits package, please visit our website at linkliving.org.uk