Welfare Rights Officer

  • Full time
  • £27,634 – £35,004
  • Edinburgh
  • Closing 12th February 2023

  • Advertised from 23rd January 2023
  • Contract Type12 month fixed term contract, Monday to Friday 9 - 5 Contractual hours 35. 12 months fixed term contract until March 2024 to provide cover for maternity leave.


This post will be based at Link’s Edinburgh office with flexibility on work location. However, Link are currently piloting a hybrid working model and so there may be opportunities for home working.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

Link is looking for an experienced Welfare Rights Officer to contribute to the provision of a high-quality welfare rights advice, advocacy and training service to both internal and external customers throughout the Link Group and to clients of partners.

Working closely with the Benefits Assistants and Housing Officers, the postholder will ensure referrals are managed and progressed and will work in collaboration with housing and money advice staff to provide tenants with budgeting support.

An overall aim of the role will be to minimise rent arrears and maximise rent collection.

About You

You will have previous experience of giving advice in relation to social security benefits and assisting with claims to benefits, experience of all aspects of social security law and will have represented customers at social security appeal tribunals.

As a qualified Welfare Rights Officer, you will come with recent and detailed knowledge of all aspects of the Social Security benefits system and welfare law. Providing information and advice on all aspects of Welfare Rights to both internal and external customers is a key part of the role, therefore you will need knowledge of and commitment to excellent customer care and equal opportunities.

A proven ability to thrive in a fast-paced advice sector role dealing with a range of duties and customers is required, therefore the postholder will need to demonstrate excellent organisational and time management skills.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

  • A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees
  • Employer pension contributions starting at 5% and rising to 9% depending on employee contributions
  • Access to a death in service benefits scheme providing 4x salary
  • Enhanced company sick and familial pay entitlements
  • A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services
  • A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
  • Access to a savings and borrowing scheme and much more!

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject a Basic Disclosure check.

Application notes

To find out more and apply please visit our website

Closing Date: Midnight on Sunday 12 February 2023.

Interview Date: Interviews are being held on Wednesday 22 February 2023 at our Falkirk office.