This post will be based at Link’s Edinburgh office. Link are currently piloting a hybrid working model and so there may be opportunities for home working.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

As part of a multi-skilled team, the postholder will contribute to the provision of a high-quality benefits advice service to our tenants. The focus of the post will be to maximise income and reduce rent arrears.

The Benefits Assistant will work closely with the Welfare Rights Officers and Housing Officers to ensure referrals are managed and progressed appropriately. The post holder will work in collaboration with housing and money advice staff to provide tenants with budgeting support to minimise rent arrears and maximise rent collection.

This role involves assisting tenants who are digitally challenged to manage their benefit and other claims. The Benefits Assistant will provide advice to tenants on UC and related legacy benefits e.g. HB, IS, ESA, JSA, Tax Credits by telephone and in their homes.

The postholder will be based in Edinburgh. A significant proportion of work is required out-with the office environment, therefore the postholder must hold a current driver licence and have their own transport during business hours.

About You

As Benefits Assistant, you will have National 5 in English and Maths (or equivalent). You will have knowledge of the

Social Security benefits system and Welfare Law and will have extensive experience of using a range of I.T systems including MS Office, Housing Management Systems and Databases.

This role requires knowledge of and a commitment to excellent customer care and equal opportunities. The successful postholder will have excellent organisational and time management skills. Experience of working in fast paced administrative role dealing with a range of duties and customers is essential to this role.

As Benefits Assistant, you will have the ability to work as part of a close-knit team. This role requires strong communication skills, both oral and written and good negotiation, mediation and listening skills.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

• A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees)
• Employer pension contributions starting at 5% and rising to 9% depending on employee contributions
• Access to a death in service benefits scheme providing 4x salary
• Enhanced company sick and familial pay entitlements
• A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.
• A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
• Access to a savings and borrowing scheme and much more!

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Basic Disclosure check.

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

You don’t need to have previous experience or qualifications in this field. If you share our values, this could be the role for you!

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Service

Our Edinburgh Mental Health Services is made up of five teams of support workers who provide visiting tenancy support across Edinburgh to people experiencing mental ill health. The service also has a Core and Cluster accommodation service which provides more intensive support to people who have spent time in long-term hospital care. Our support enables the people we work with to live as independently as possible in their own home and improve their mental and physical health.

The Job

We have an exciting opportunity for ambitious and motivated Support Workers to join our team and improve the lives of people supported by our Edinburgh Mental Health Services.

In this role, you will be supported to work using a person centred and trauma informed approach and develop effective relationships with people affected by a range of mental health problems, supporting them to cope in difficult times and working towards recovery and a good life. You will provide emotional, practical and social support to enable people to live as independently as possible and make informed choices in all aspects of their lives.

This role involves the administration of medication to some of the individuals we support. Full training will be provided for this.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job Information Pack.

What’s in it for you?

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service, with an opportunity to buy and sell holiday
• temporary enhanced business travel mileage allowance to support employees with increased fuel costs
• access to paid SVQ qualifications and a wide range of learning and development opportunities and funded Disclosure Scotland and Scottish Social Services Council memberships
• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• life assurance scheme providing death in service benefits to named beneficiaries
• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• discounted travel schemes including cycle to work scheme, monthly bus pass scheme and travel ticket loan and much more!

Successful applicants will be required to register with SSSC within 6 months of their start date.

This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.

Are you passionate about supporting services to help people live a better life?

Do you want to work for a charity where your health and wellbeing matter just as much as the people you support?

Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

Do you want a job where no two days are the same, working in a dynamic environment where you will be supported to develop new skills?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Business Administration and Finance Officer will provide a customer-focused and comprehensive administrative support to the LinkLiving Edinburgh services. This post involves interacting with members of the management team, staff, partner agencies and the people we support.

The post will provide administrative support to three functional teams, offering different services to frontline staff, management and the people we support. The position will involve collaborating across multi-disciplinary teams, with a number of external agencies, financial invoicing, pre-paid credit cards and record-keeping, facilities management and general reception duties at the LinkLiving hub.

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Service

Help To Stay At Home supports older people in Fife to reconnect with their community and live full and active lives. It provides the necessary support for people to remain in their own homes and communities.

The Job

The Older Persons Service promotes social inclusion opportunities for isolated and lonely vulnerable older people by providing 1:1 support in people’s own homes. The regular contact that this service will bring will make a real difference to an older person’s life. Older people will ideally benefit emotionally through shared interests and experiences with their matched staff member and also through practical assistance, such as help with transport to Health Services including GP, dentist and hospital appointments, collection of prescription, support to attend appointments, shopping trips and social outings.

The purpose of the job is to work closely with the project workers and volunteers to support the people who receive our services to become engaged and included within their communities.

About You

To be considered for this role you must be able to demonstrate you are educated to a general standard and have knowledge and understanding of the issues affecting older people.

Good personal computer skills and the ability to use technology efficiently to maintain and update records is essential for this role. You must be able to work openly and honestly in a team setting and have an ability to prioritise your own caseload.

An ability to drive and able to travel between services as required is essential for this role.

What’s in it for you?

• The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:
• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service, with an opportunity to buy and sell holiday
• temporary enhanced business travel mileage allowance to support employees with increased fuel costs
• access to paid SVQ qualifications and a wide range of learning and development opportunities and funded Disclosure Scotland and Scottish Social Services Council memberships
• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• life assurance scheme providing death in service benefits to named beneficiaries
• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• discounted travel schemes including cycle to work scheme, monthly bus pass scheme and travel ticket loan and much more!

This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.