CHAI helps and empowers people through the provision of free, confidential, high quality, impartial advice,
information and representation on welfare benefits, housing, employability and money issues.
Our aim is to alleviate poverty, prevent homelessness and encourage employability.
Our vision is to ensure that no one in our communities endures hardship. We believe that everyone in our communities
should have the opportunity to become the best version of themselves.
We are looking for Advice Workers who are passionate and committed to making a meaningful difference for vulnerable
people. The role will provide advice on income maximisation through benefit, debt and housing advice and
casework for people at risk of drug death who are not yet engaged with the recovery services. The role involves
providing outreach drop in help at known community locations where people may already be accessing some level of
support such as Well-being centres. Work can typically involve checking benefit entitlement and assistance to
applying for benefits, challenging decisions and helping with debt solutions.
The post requires people with an understanding of substance misuse and mental health issues. Individuals should have
excellent people skills and experience of providing income maximisation advice. Benefits and debt advice is
desirable, along with a good level of education. The ability to research solutions and a desire to assist
vulnerable people to resolve issues is required as well as excellent administrative skills, case management and
case recording. CHAI will provide an excellent training programme and encourages continuous professional
development. We welcome people with lived experience to apply.
We offer the following benefits:
· Flexible working
· Access to Simply Health benefit plan
· 32 days annual leave (inclusive of public holidays)
· Enrolment to NOW Pension Scheme
This post is funded to 1st June 2023 and may be subject to continued funding.
PURPOSE OF THE ROLE
· The Adviser will provide advice, information and representation to individuals who either self-refer or are
referred by one of our partner organisations.
· Through maximising income individuals report higher levels of well-being and reduced levels of stress and
anxiety.
· The Adviser will manage and maintain ongoing advice casework.
· The Adviser will assist in the promotion and development of advice services within their outreach locations helping
to develop smooth referral routes and communications with our partners.