This vacancy has now closed

Welcome Worker (Nights)

  • Full time
  • £22,107
  • Edinburgh
  • Closing 6th February 2023


  • Advertised from 17th January 2023
  • Salary: £22,107.73 plus 10% Night Shift Allowance. Duration: Fixed Term Contract 6 Months. Working hours: 40 hours per week, (4 on,4 off).
  • Reference: JAN20233942

Role

Do you want to make a difference?

Are you passionate about supporting people to make positive changes in their lives?

We are looking to recruit a highly motivated Night Welcome Worker (known internally within The Salvation Army as Night Concierge) to join our team. The role will work towards longer term independent living and change the face of homelessness.

The Salvation Army operates over 80 supported accommodation services across the UK and the Republic of Ireland. We call these services ‘Lifehouses’ because they are more than a place to stay. They are places where people can get support with their housing issues – but also find support with other aspects of their lives such as employment, debt problems, training, spirituality, loneliness, addiction or mental health.

Key Responsibilities:

Front of house duties:

  • including ensuring clients are signed in and out of service
  • managing queries, phone calls and visitors to service
  • record messages and update logs
  • manage enquiries relating to available accommodation and facilitating access to emergency accommodation if required.

The successful candidate will be able to demonstrate:

  • Excellent customer service skills
  • Experience of managing a busy front office environment including dealing with telephone and face to face enquires
  • Excellent planning, organising and time management skills
  • Skills in IT use including Microsoft
  • Ability to work within the ethos of The Salvation Army with regard to delivering services to vulnerable people without discrimination

Application notes

In order to complete your application please visit our website and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK and Disclosure Scotland/PVG Check.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Closing date: Monday 6th February 9am.