Collette Stevenson MSP is looking for a Senior Caseworker to join her team
Working for a Member of the Scottish Parliament (MSP)
MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in
carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding
service for constituents.
Key Responsibilities
• Engaging with constituents, responding to public enquiries and managing cases through to completion.
- Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
- Meeting constituents on a wide range of issues, including those of a sensitive nature
• Advocating on constituent’s behalf with relevant bodies to resolve matters.
• Attending surgeries, producing reports, briefing me and drafting responses
• Reviewing constituent records and documentation in line with casework GDPR requirements.
- Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR
requirements.
• Providing office and administrative support and representing on my behalf as and when required.
- Monitoring and regularly reporting on office budgets and dealing with constituency utility accounts.
About You
Requirements:
• Previous experience in a casework-type role, in supporting people making representations or in engaging as a
professional with bodies such as the NHS, social security agencies and social work, would be desirable.
• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with
colleagues.
• Be patient and sensitive while remaining objective and open minded.
• Be confident in managing budgets
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.