• Advertised from 24th January 2023
  • 35 hours


Main Purpose of the role:

HISA is a membership-led organisation and its primary purpose is to be the recognised representative of students to the University of the Highlands and Islands. To do this effectively, it is crucial that the student voice of our members is strong and heard by the institutions.

The role of Assistant Voice Manager will provide front-line support to our Local Officers and support the delivery of Students’ Association activities on a local level. In addition to overseeing Local Officers, this role will also involve managing three part- time members of staff. Inverness College and two specialist establishments- Highland Theological College and Centre for Health Science. The role will involve setting workloads for staff and having regular one - to - one sessions.

As Assistant Manager, you will offer guidance and support to local officers in a busy, student lead office environment, helping student leaders to be as impactful as possible. You will also support engagement in high - level meetings, such as Board of Management meetings and provide briefing and meeting support where needed. You will also encourage engagement at all levels through communications and activities.

Key Responsibilities

Officer Support

• Coordinate the induction, training, and development of elected officers and provide practical research and advice to representatives on the development of their campaigns and policy priorities.

• Facilitate meetings and communication with key members of college staff, and key external stakeholders on behalf of the local officers.

• Support the local elected officers in the operational running of events, campaigns and activities and their day to day roles.

• Help prepare local officers for Board of Management meetings and other committees.

• Assist in the production of reports from the local officers.

Student Voice

• Work in partnership with the local UHI Academic Partner to support the activities, communications and running of the HISA Student Voice system.

• Coordinate the training and development of Student Voice representatives, supporting them to engage in the Quality Assurance structure of the College at all levels.

• Coordinate and support the delivery of election campaigns, encouraging all students to participate.

Student Engagement

• To support and help develop local clubs, societies and activities.

• Be a permanent point of contact and liaison between the local officers and the UHI Academic Partner; and through this build good relationships and promote partnership working with college staff

• Coordinate the delivery of local communications with members, ensuring regular, relevant and accessible information is shared through a range of channels.


• To adhere to all relevant HISA policy, procedures and governing documents at all times.

• To undertake appropriate training and development as required for the role.

• To undertake any other duties appropriate to the role, role grade and organisation, within their competence as required by management, to provide operational cover or support for colleagues including absence and periods of peak workload as required.

• It may be necessary for the post-holder to work out of hours on occasion e.g. to cover events and extended office opening hours. A system of time off in lieu will operate to cover this.

• A degree of travel between campuses will be expected.

Person Specification

Qualifications, Training and Experience


• Education to HND level or equivalent experience

• Experience of working in Further/Higher Education or with young people.

• Experience of running democratic or membership activities/events.

• Experience of managing a team of staff, or volunteers

• Experience leading projects


• Experience of working with and supporting volunteers or elected individuals

Skills, Knowledge and Ability


• Knowledge of current issues affecting students and Further/Higher Education

• Able to communicate and maintain strong working relationships with a wide range of people at all level

• Able to present information clearly and concisely in written oral format

• Knowledge of meeting administration, including experience supporting participants to engage

• Excellent interpersonal skills including communication, leadership and negotiation with people at all levels


• Good knowledge of IT programmes such as Microsoft Office

• Able to deal with multiple deadlines and conflicting priorities



• Student-Driven

• Supportive

• Sustainable

• Inclusive

Application notes

To apply please visit our website

Application deadline: 26th February, 23:59

Interviews : W/C 6th March

*IMPORTANT* Once your application is submitted, you will receive an email with link to Screening Questions. Please ensure that you complete them as this is a mandatory part of the application process.