Service Manager

  • Full time or Part time
  • £29,750 – £33,000
  • Glasgow
  • Closing 21st October 2022

  • Advertised from 22nd September 2022
  • Salary Grade 6. Several positions on offer with a profile of between 35 hours per week, delivered flexibly, and with some evening and weekend working with potential on-call responsibility.


Lifelink are looking for a new member of their leadership team.

If you are an experienced, enthusiastic Service Manager (or have the required experience, skills & aptitude) with existing experience of managing people and service delivery to achieve performance targets and outcomes - then we want to hear from you ASAP!

Service Managers are accountable for the management & performance of service delivery this will include counselling, therapeutic support services, training and any associated contracts delivered across a variety of venues. As such, the post holder will be responsible for the line management of key staff including assistant managers, facilitators and project/function specific staff ensuring the performance of the whole team against contracts and purchased services.

This is a busy and demanding role with a lot of variety. As such we are looking for energetic, positive, solution focused individuals who have experience in these areas. We expect you to take our local services to the next level by providing excellent local leadership and ensuring our services remain at the leading edge, whilst meeting the needs of our service users, our business partners and our business.

You must have:

  • Demonstrable experience of managing staff and service delivery
  • A clear understanding of distress, anxiety, stress and mental health issues and the challenges these present to service users
  • Educated to degree level/professional qualification in a supervisory or management field (or evidence of equivalent work experience and willingness to undertake ongoing CPD)
  • Excellent IT skills and be comfortable with use of mobile technology
  • A valid driving licence and access to own vehicle

Ideally you will have:

  • Experience of overseeing confidential one to one client support services
  • Experience of providing staff training / coaching to improve service outcomes and quality
  • Experience of monitoring and reporting around resources and service delivery outputs

Additional benefitsinclude:

  • Generous holiday allowance
  • Contributory pension scheme (6% from employer)
  • Cash back health plan
  • Life cover
  • Holiday purchase scheme
  • 2 wellbeing days.
  • Our services operate daytime, evenings and weekends and people friendly working arrangements and patterns are available

Application notes

Closing date for completed applications is 21st October

Interviews will be w/c 24th October

Go to for further info and application form.

About us - Lifelink is a social enterprise delivering counselling, support and wellbeing services to a wide-ranging client portfolio, adults and young people, in community, school and workplace settings. Our commissioning partners include NHS Greater Glasgow and Clyde, Scottish Prison Service, and West Dunbartonshire and North Lanarkshire HSCP’s. We are a member of BACP and adhere to the BACP framework for good practice in counselling and psychotherapy. All our staff are suitably qualified for the services they deliver whether that’s counselling, support work, training or management roles.

Web: Email: Tel: 0141 552 4434