For decades, children in residential care in Scotland were failed by those entrusted to look after them. Scotland is
taking steps to face up to those failing by establishing a financial redress scheme for survivors of historical
child abuse in care.
While nothing can ever make up for the suffering survivors have endured, financial redress can provide
acknowledgement and recognition of the harm done. The national redress scheme will offer a non-adversarial
alternative route to justice and access to support and apology.
To deliver this, the Scottish Government has supported the creation of a new ‘non-departmental public body’ entitled
Redress Scotland. This body will assess and make decisions on applications from survivors (and in some cases
next of kin) seeking redress. Redress Scotland will be entirely independent of the Scottish Government.
Redress Scotland is primarily a decision-making body. It will not process applications, provide support to applicants
or arrange payments. In order to make best use of public resources, all administrative aspects of the national
scheme will instead be carried out by Scottish Government without impinging on the independence of Redress
Redress Scotland is seeking to appoint a Policy and Improvement Lead, who will have responsibility for supporting the
development, implementation and monitoring of policies across Redress Scotland, as well as, the quality
assurance and improvement framework for Redress Scotland with a key focus on continuous improvement. The post
holder will provide regular information, analysis and reports to senior managers, the Oversight Board and the
Audit, Risk and Assurance Committee.
The post holder will be expected to provide well-evidenced advice and guidance across all areas of Redress Scotland
and the scheme. You will take the lead to review our current policies and procedures and deliver a plan which
prioritises what needs to be updated and when, ensuring our policies are fit for purpose and in-line with
legislation and best practice, and aid us to deliver on our priorities as an organisation. You will also be
expected to ensure the Redress Scotland senior management team and Oversight Board members are well supported by
providing them with high quality briefings and decision papers. The post holder will also support engagement
with Scottish Government and other key stakeholders is joined up, collaborative and cohesive. The post holder
will be required to establish and maintain strong, positive and effective working relationships with key
stakeholders internally and externally.
The quality assurance and improvement framework will include all aspects of operations and support consistent, fair
and transparent decision making by Redress Scotland’s independent panel members. The post holder will support
the senior management team to develop and report on key performance indicators for the organisation. Work on
quality assurance and improvement using data to effectively drive forward improvement will contribute to the
development of a working culture in which people continuously learn and develop their work, ensuring Redress
Scotland is a learning organisation.
Working collaboratively across the organisation, the post holder will engage with people to develop and deliver
performance measurement and plans for improvement. This requires an organised and systematic approach, ensuring
that quality assurance and improvement work is reliable, robust and supports a culture of continuous improvement
where everyone in Redress Scotland contributes and influences progress and change. Due to the complexity of the
work of Redress Scotland, the post holder is expected to be able to respond to and manage sensitive matters with
diligence and care.
Main duties include:
- Research, develop, write, and evaluate policies and procedures to ensure they align to the strategic aims of
Redress Scotland, and meet legislative requirements.
- Carry out equality impact assessments on all new
and amended policies and procedures.
- Adhering to the relevant governance arrangements and providing
reporting and information to the Audit and Risk Committee and the Oversight Board.
- Support in the
development and implementation of the quality assurance and improvement framework for Redress Scotland in line
with our mission, values and operating plan.
- Support the delivery of continuous improvement across
Redress Scotland, ensuring that insight and intelligence is gathered from across the whole of the organisation
which will support the delivery of quality standards and objectives.
- Provide information, analysis and
reports on quality assurance and improvement work for the senior management team, Audit, Risk and Assurance
Committee and Oversight Board which supports organisational growth and enables flexibility in
- Actively seek out and share good practice within and beyond Redress Scotland which supports
and leads to improvement across the organisation.
- Develop a reporting framework to report at various
levels in the organisation anticipating sensitive issues, any risks, and providing advice and inputs to develop
the work of Redress Scotland.
- To provide regular insight reporting on key issues and emerging trends
including how these may impact on strategy, policy and operations.
- Along with the Redress Scotland team,
work with colleagues in the Scottish Government to improve the quality of shared work on processes and meeting
agreed standards, including developing quality checks and agreeing improvements with the remit and legislation
and developing guidance as appropriate.
- Provide development and learning opportunities on quality
assurance and improvement to the Redress Scotland team, working with others to deliver these sessions to meet
- Complete checks and thematic reviews , providing high quality feedback that supports
people and processes to improve.
- Develop and implement a plan for quality assurance and improvement
work, monitoring and reporting on progress ensuring it is manageable and relevant for all involved.
to provide good leadership and engage people to ensure that all work is aligned to supporting our Corporate Plan
in line with our values of compassion, dignity and respect.
- Proven ability to work across an
organisation leading and motivating teams to support and deliver change.
- experience of policy development which considers legal requirements and guidance in a complex environment and
supports a culture of continual learning and improvement;
- ability to write effective, easy to follow,
clear and accurate policy and supporting documentation;
- effective presentation skills with the ability
to present information in a simple and compelling manner to aid understanding for a variety of
- is able to support preparing reports and business cases and draft correspondence in line with
areas of responsibility;
- excellent IT skills with exceptional proficiency in the use of Word, Excel and
other micro soft tools and will easily adapt skills to become proficient with bespoke systems and digitals
technologies to support hybrid working;
- demonstrable experience of managing and facilitating complex
stakeholder relationships to achieve consensus and progress with a solution focused approach:
- is able to
draw on key information and carry out thematic reviews across Redress Scotland and present and report on finding
to various audiences including board and committees;
- ability to travel to other locations, flexible with
working hours on occasion, when required to meet the demands of the role;
- can design, implement and put
in monitoring systems a quality framework which considers how well we are working and what we can do to
- excellent communication skills with a wide range of people including survivors and
external stakeholders ensuring our values throughout ;
- the ability to develop an understanding of trauma
and how it impacts on people, with the resilience to cope with being exposed to, and hearing about, experiences
of historical abuse.
- A general understanding of the work of Redress Scotland, residential child care and education and the experience
of survivors of historical abuse in care.
- Previous experience in delivering continuous improvement and innovation across an organisation or service in a collaborative way.
- Previous experience of developing and establishing a new quality assurance and improvement framework in new organisations or business areas.
- Knowledge and experience of working in organisations that are responsible for delivering services for people who have been affected by trauma.
To apply, please visit our website and submit application by noon on Thursday 29 September 2022 at noon
Interviews: On or around the 21st
The work of Redress Scotland has been developed through the voice of lived experience since its inception.
Applications are being encouraged and welcomed from talented individuals who have lived experience of the care
system. If you meet the essential criteria we will guarantee you an interview.