The Cost of Living crisis is unprecedented in social history and continues to have a devastating impact on the lives of many Stirling citizens. The need for advice, information and crisis intervention support around money, debt, shortages of fuel and food is huge and continues to grow.

The Cost of Living Support Worker is responsible for supporting volunteer advisers deal with the increase in casework / demand due to Cost of Living drivers.

The post holder will increase volunteer advisors capacity to deal with cost of living driven enquiries & support the main Bureau volunteer led generalist service to deal with the increased volume of enquiries.

The post holder will act as support and mentor to both office-based and remotely enabled advice volunteers ensuring they have the necessary support to deal with enquires effectively and efficiently.

General Responsibilities

• To act as the main point of contact and mentor for all advice volunteers seeking casework/advice support on Cost of Living driven enquiries
• To support bureau based & remotely enabled volunteers to assist in the delivery of the core advice service.
• To provide advice support for remote & bureau based volunteer workers particularly in relation to complex/crisis Cost of Living crises driven client enquiries.
• Provide advice for maximising income & support volunteer advisers in the provision of advice & assist people maximise their income by accessing such support as is available to them (e.g. benefits and grants).
• Provide advice & support volunteer advisers in the provision of advice for managing debt. Helping people identify their options and strategies, enabling them to get control of their borrowings or removing the burden of debt entirely.
• To undertake supervisory roles within the office – e.g. 2nd tier technical support on complex Cost of Living driven enquiries
• To communicate frequently with volunteer advisers to ensure they are satisfied, well-placed and any concerns are addressed.
• To help ensure the purpose of the Stirling CAB, its actions, policies, procedures and the role of the volunteer is clearly communicated, understood and implemented.
• To help represent and present the views of volunteers and volunteering related matters to senior management.
• Help ensure that the required monthly CAB statistics are provided to the Deputy Manager
• To carry out any other reasonable task requested by CAB management or required by the Board of trustees.

Accountability

• Provide written reports to monthly supervision sessions with Deputy Manager
• Attend annual appraisal
• Attend Annual General Meeting and quarterly reviews of role with CEO

We have an exciting opportunity for a Community Energy Advisor to join us on a fixed-term basis as part of the Govan Community Energy Team who provide education and information on all aspects of energy advice to local residents.

The key aims of the post will be to support our Govan residents to live in a warm and comfortable home at the lowest possible cost by maximising opportunities to reduce energy consumption and minimise heat loss. It will be essential that the candidates have a strong community presence and are able to build working relationships with local partners.

Duties and Responsibilities include:

• Educating people about their household energy consumption, heating controls and their energy bills
• Providing advice on fuel debt, benefit claims, income maximisation, advice on fuel tariffs, payment options and energy efficiency measures
• Carrying out home visits to gather information on energy use and provide advice on reducing energy consumption
• Collecting data on changes in energy consumption from home visits
• Work with the local community to deliver workshops, focus groups and events which provide advice on energy consumption

The GEL Partnership consisting of Govan, Elderpark and Linthouse Housing Associations, are seeking someone who has excellent communication skills, who can demonstrate empathy and use their problem solving skills to deliver a dynamic customer focussed service. Full training will be provided and the successful candidates will be assisted in attaining a recognised City and Guilds qualification.

Please note that the successful candidates will be employed by Elderpark Housing and will work collaboratively across the three Housing Association localities and Community Partner venues.

Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.

We believe we will achieve this by supporting the money advice workforce, empowering citizens to get help and support, and advocating for fairer policy.

About the role

Over the past four years, the Workforce Wellbeing Project (formerly the Adviser Wellbeing Project) has given us the unique opportunity to document the experiences of staff within the free money advice sector and support their wellbeing through research, training, and community building.

The Workforce Wellbeing Officer (WWO) will be a creative and passionate communicator who can incite engagement and discussion on wellbeing topics in an inclusive way; acknowledging the sensitivity of wellbeing topics and the need to break down barriers – personal and organisational – which affect how wellbeing is addressed and supported in the workplace.

MND Scotland is the only charity in Scotland dedicated to supporting people with MND, their families, and friends.

Since being founded over forty years ago, MND Scotland has provided practical, financial and emotional support to anyone affected by MND whilst also funding essential research into finding effective treatments and a cure.

MND Scotland is funded entirely by donations and grants. The charity’s patron is Her Royal Highness, the Princess Royal.

Everything we do, and the way in which we do it, puts the MND Community at our core. The Welfare Rights Advisor’s role is to ensure provision of the advice and practical assistance needed to maximise the financial support available to individuals and families affected by MND.

Reporting to the organisation’s Welfare Rights Lead, you will ensure that people with MND and their families have access to the benefits to which they’re entitled. Ensuring provision of the advice and practical assistance needed to maximise the financial support available to individuals and families affected by MND. You will work with people affected by MND to identify their entitlements, based on their individual circumstances, and submit appropriate applications. Liaising with public bodies, as required, assisting clients in navigating often complex application processes and ensuring speedy access to benefits. Reassuring people with MND that they are being supported through a difficult situation.

You will be a highly motivated individual, have experience in welfare and benefits, have excellent communication skills and enjoy new challenges. A clear understanding of statutory welfare and benefits systems and processes is essential. As well as an awareness of the barriers faced by people with significant illnesses in society. This will enable people with MND to spend their precious time building special memories with their families, rather than worrying about their finances.

If you are someone who works well under pressure, who can manage an often varied and time-sensitive workload and who believes in our vision of a world without motor neuron disease, then we would love to hear from you.

Together we will make time count.