Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We are a dynamic and forward-thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.

About the job

This is a new and exciting project as we extend the work we do in health care settings. A partnership between Glasgow North West and Greater Pollok CAB, we are looking to recruit an experienced adviser to deliver advice to patients of Stobhill and New Victoria Hospitals in Glasgow.

In direct response to demand, the new project will provide both an outreach service located in the Support and Information Service space within each hospital, as well as a direct referral pathway between NHS partners and the CABx to allow patients to access support using a method that best suits their needs. As a brand-new project, the candidate will be empowered and supported to develop partnerships with the relevant NHS teams and help design the service.

The focus will be on the people who may be in financial crisis, the reduction of poverty and supporting clients to have more control over their finances. The successful applicant will work with appropriate clients and with a number of partner agencies including health care professionals to ensure the provision of a high quality holistic and comprehensive financial inclusion and income maximisation service. The candidate will apply their skills and knowledge in a compassionate, non-judgemental manner to ensure the client receives quality advice and is empowered to improve their circumstances.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. If you would like to have an informal conversation about the role we are happy to accommodate this.

Job description

We are looking for client-focused individuals with experience of providing income maximisation as part of overall holistic advice and support. In this role you will see clients in person, as well as providing advice via telephony, email and digital channels ensuring clients they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.

There will be strong emphasis on team working and the ability to work effectively and closely with other agencies and health care professionals.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, benefit calculators, online forms and Microsoft Office applications is essential.

Key Responsibilities

• To conduct in person, telephone, web chat and video call interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities.
• To explore clients’ circumstances, support needs and access channel preferences considering language barriers, accessibility needs, and issues around digital access and ability.
• To build positive relationships with a variety of stakeholders.
• To deliver outreach advice services in NHS settings.
• To work patiently and tactfully in a non-judgemental manner with protected adults to build their trust and engagement in the work.
• To develop formal links with other support agencies that could provide support for clients to further better their circumstances.
• To liaise where appropriate with bureau staff and other relevant agencies as appropriate.
• To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
• To ensure that all work meets quality standards and the requirements of the funder.
• To remain up to date with all relevant legislation and practice in relation to welfare benefits, debt, immigration, housing.
• To adhere to all GDPR requirements and CAB policies.
• To provide regular reports on the functioning of the work as well as progress and learning achieved.
• To work to Scottish National Standards for Information and Advice giving and Citizens Advice Scotland Quality Advice Framework.
• To liaise, communicate with and be operationally responsible to the Operations Manager.

The above job description is not exhaustive and is clarified to include broad duties inherent in the post as reasonable requested by the bureau manager.

Person specification

Knowledge, skills and experience

Essential

• Demonstrable experience of delivering advice in welfare benefits, debt and energy.
• Understanding, maintaining and practising high standard of case recording requirements as according to the project specification, CAS quality assurance and Scottish National Standards.
• Ability to use telephony and IT systems to deliver services across multiple channels (web chat, telephony and video) via Avaya, Zoom, TEAMS and other systems.
• Experience of using a range of IT tools to carry out work, including case management systems, Microsoft Office, internet and email etc.
• Ability to work without supervision and prioritise workload.
• Experience of working with people with multiple and complex needs.
• Experience of working with protected adults and ability to deal with issues sensitively.
• Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner.
• Excellent organisational skills.
• Ability to work across multiple teams and build effective stakeholder relationships quickly.
• Knowledge of a range of enquiry areas to aid with identifying emergencies.
• A commitment to the aims and principles of Citizens Advice Bureau.
• Ability to operate as a team player and communicate effectively with colleagues and managers.

Desirable

• Experience of contributing to the set-up of a new service

Employee benefits

Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, a total of 35 days leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer considering flexible working arrangements where appropriate.

Glasgow North West Citizens Advice Bureau is an equal opportunities employer.

The College has introduced hybrid working which enables employees to work from both their home and in the College. As part of this arrangement, employees will be required to spend at least 50% of their working time in the College, with the days being subject to the needs of the business.

The Royal College of Physicians and Surgeons of Glasgow is a worldwide community of inspiring health professionals working together to advance the profession and improve patient care. Together we’re a force for good, determined to make a positive difference, and passionate about speaking up for the profession.

Our community is made up of the expertise and experience of our 15,000+ outstanding, hardworking members, supported by over 100 College staff. Together, our clinicians, all of whom give their time freely to the work of the College, and staff are committed to providing an innovative, relevant and inspiring programme of activity across the College, with the ultimate aim of enhancing patient safety.

With care and compassion at our core, our work is guided by our values of inclusivity, integrity, community, innovation, and inspiring, and we are committed to living these values and behaviours through the way we work and interact with each other.

The College promotes an agile, flexible workforce and applications from individuals seeking part‐time, job‐ share, or flexible working arrangements are welcome.

The Role

To provide policy and project support for the Scottish Obesity Alliance (SOA), a Scotland wide alliance of organisations committed to tackling obesity through prevention. The Scottish Obesity Alliance has an independent chairperson and an Executive Group who set policy priorities. The post is hosted within Obesity Action Scotland who provide line management to the postholder.

The post holder will report to the Head of Obesity Action Scotland for line management support and to the Alliance Leadership/Alliance Chairperson. The Head of Obesity Action Scotland post is currently vacant, and the post holder will report to the Interim Programme Lead for the initial period. The Alliance Chairperson role is also currently vacant and will be filled once the Head of Obesity Action Scotland role is filled.

The Policy and Partnerships Officer will:

• co-ordinate and organise project and network meetings

• support the SOA policy, advocacy and public affairs work

• support the delivery of the work programme of SOA

• co-ordinate and process membership applications

• assist in the creation and posting of website and digital media content

• manage an online digital members area

• co-ordinate and organise events and digital events

• assist in the collation and reporting of activities

• assist with Obesity Action advocacy work and related activities as required

This post is provided on a fixed term basis and may be extended dependent on funding.

About You

• A degree level qualification in a relevant subject or minimum 12 months experience in a similar role

• Experience of partnership working and effective relationship management

• Experience and knowledge of public affairs activity and the Scottish policy and political landscape

• Strong planning and organisational skills including administration and project management skills

• Self-motivated personality

• Excellent communication skills, both written and oral, with strong attention to detail

• Strong interpersonal skills in order to interact effectively with a wide range of internal and external stakeholders

• Interest and informed in health and social topics and issues

• Experience of influencing decision making with colleagues and senior managers

• Knowledge of digital communication channels e.g. X/Twitter and LinkedIn

• Evidence of good and effective team working

• Proven administrative skills

Desirable

• Experience of setting up and operating an alliance/partnership/coalition

• Knowledge of obesity or public health policy area

• Working with media

• Event management skills

• Good level of numeracy to enable analysis of engagement statistics

• Knowledge of survey monkey or equivalent software package

• Knowledge of General Data Protection Regulations (GDPR)

• Discretion and sensitivity

Benefits

• 40 days holiday
• Pension
• Life Assurance Benefit
• Enhanced Sick Pay, Maternity, Paternity and Adoption pay
• Wellbeing Benefit
• Cycle to Work Scheme

Could you help grow our income from Charitable Trusts and Foundations and make a lasting difference to the lives of the babies, children, young people and families we support?

You will be joining one of Scotland’s leading charities, where you will develop new and effective fundraising propositions to ensure we provide the best hospital experience possible.

We fund a variety of child and family services, innovative medical equipment, research and enhancements, giving you the opportunity to seek funds for a diverse range of projects.

Download job description

Find out more about our values

Full list of the benefitsyou will receive while working for Glasgow Children's Hospital Charity.

Are you looking for a role where you can truly make a difference to young people’s lives? We are recruiting a Young Persons Support Worker to join our Routes team. This post supports the delivery of Scottish Families ‘Routes’ Young Persons Project, working alongside young people in East and West Dunbartonshire, to provide a programme of support for 12-26 year olds affected by family alcohol and drug use. The post operates as part of the Routes team led by a Senior Family Support Development Officer and supported by two Development Officers and one other Support Assistant.

The post is predominantly located in East Dunbartonshire but will involve travel throughout both East and West Dunbartonshire for weekly groups and activities. Some home working is involved. Due to the nature of this post, access to a car is essential. There will be a close working relationship with young people, schools and other local partner agencies in East and West Dunbartonshire.

You will play an integral part in creating a supportive and nurturing environment for young people, helping them to thrive in all aspects of their lives. Routes is co-produced in collaboration with the young people we support, so their views are central to everything we do. The Routes model encourages young people to have hope and aspirations. We provide person-centred support which combines one-to-one and/or group support, helping them to build a positive future.

Alongside advocacy and one-to-one support, we also offer a busy programme of activities and groups. We are looking for an enthusiastic and innovative person to join our team.

We are seeking applicants who are educated to HNC level, have a vocational qualification (level 3) or relevant experience, along with an understanding of emotional and developmental issues for children and young people. We are seeking someone who can build rapport, positively engage and support young people, as well as having the ability to listen and talk to young people from differing abilities, understanding and backgrounds. Experience of identifying and managing risk and of delivering group work activities, along with knowledge of issues for young people affected by family substance use and an understanding of child protection issues and safeguarding practice, are an advantage.

This is a full-time role, but job share, part-time or flexible working will be considered.