There’s never been a better time to join FDAMH! With funding secured and a new structure in place we are recruiting an experienced Senior Service Manager to provide both mental health and operational management for our adult services.

The principal purpose of this post is to manage, support and co-ordinate the day-to-day operation of the allocated service areas and provide line management to their direct reports. You will work closely with the Senior Leadership Team on FDAMH wide matters, ensuring that your Mental Health experience is included in key organisation decisions.

The Senior Service Manager will be a skilled, knowledgeable and experienced individual. You must have substantive previous operational management, mental health experience and excellent communication skills.

Able to demonstrate previous experience of managing and developing teams using innovative systems to achieve challenging goals, you should be positive, supportive, able to work in a collaborative way, and have excellent interpersonal relationship skills.

Our team in Galashiels is recruiting for an Access and Engagement Worker to join them in providing high quality recovery care to a diverse client group. This role will focus on access and engagement for people coming into the service. If you are an enthusiastic and creative individual and are passionate about changing people’s lives for the better, we’d love to hear from you.

This is a part time role, working 20 hours per week from Monday to Thursday.

Our Access and Engagement Workers act as a first point of contact for our clients, to ensure that they are able to access appropriate services and treatment efficiently and promptly. You will work as part of a dedicated service team and work in close partnership with other health care professionals, partner agencies, service commissioners and clinical/mental health teams to ensure that those accessing our services receive prompt advice and treatment. You’ll be joining a team with clients at the forefront of everything they do, with the core aim of improving access to appropriate services for those who are needing our support.

This is an integral role for With You - as a frontline worker, you will deliver continuity of care through effective partnership working and a commitment to provide high levels of support. You will help to maintain an effective information service for clients, connecting quickly with the people we support and treating them respectfully and with dignity.

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.

As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role.

With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

REQUIRED SKILLS

You will be a compassionate and motivated individual, with an exceptional ability to build meaningful relationships. We’re looking for demonstrable experience working within the health, social care, criminal justice or other specialist setting, ideally with those with substance misuse issues. A successful track record of providing efficient and reliable customer service is essential.

You will be highly organised, with excellent communication skills and able to manage your time effectively, working as part of a team to ensure a high quality service is maintained. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach to our clients and key stakeholders.

A driving licence is required for this role.

A full job description and person specification is available on request.

ABOUT THE COMPANY

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year.

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

In this varied and exciting role, you will support service users to achieve their identified goals by facilitating structured group and one-to-one activities that allow those taking part to improve existing employability skills as well as develop new ones. Working as part of the Employability Team the role offers you an opportunity to be innovative and creative in meeting the needs of those who use the Service.

The ideal candidate should be someone who can work as part of a team, be creative in their approach to working with people, have excellent communication skills and have a sense of humour. They should be educated to SVQ Level 2 or its equivalent, and be willing to complete an SVQ3 after probation.

Key Responsibilities:

• I work as part of a team building positive working relationships
• In partnership with service users, I implement outcome focussed development plans as designed/overseen by my line manager so enable service users to achieve their identified goals
• To achieve outcomes, I can employ a number of appropriate intervention strategies including positive communication skills
• Ongoing risk assessment is integral to my practice to ensure the wellbeing of service users
• I can demonstrate group work skills which bring people together in a safe environment
• I have an awareness of appropriate professional boundaries including confidentiality
• I contribute to service user goals and outcomes by working in partnership across a number of organisations sourcing appropriate community support and opportunities

Essential Criteria:

• I am educated to SVQ level 2 or have relevant experience working in health and social care
• I can plan and prioritise my workload
• My professional self -awareness means that I can seek support and advice from my line manager appropriately and participate in supervision and support meetings positively
• I am empathetic
• My personal and professional value base is consistent with the aims and objectives of Support in Mind Scotland
• My practice is firmly based within a model of recovery
• I demonstrate genuine regard for service users and their families
• I have good I.T. skills and can produce accurate case notes
• I am enthusiastic to develop my knowledge and skills

Benefits

Professional development including funded opportunities.

A generous 37 days’ holiday.

A 35-hour working week, enhanced sick pay & season ticket loan.

A great work life balance with flexible and blended working environment.

24/7 access to an award-winning Employee Assistance Programme providing free legal, financial and medical advice as well as support with life’s challenges.

Enhanced sick pay and leave entitlements

Paid Mental Wellbeing Days

Cycle to Work Scheme

Blue Light Discount Card

“Empathy is seeing with the eyes of another, listening with the ears of another and feeling the heart of another”

Alfred Adler

| Compassion | Integrity | Respect | Realising Potential | Inclusion |

Health in Mind is one of Scotland’s best-known and trusted Mental Health Charities. Established in 1982 we have evolved in response to need which means we actively promote positive mental health in local communities across Scotland. Our vision is straight forward, we build hope and live life through our values because people are at the heart of what we do.

We have a great opportunity for a number of experienced practitioners to join our team. You will bring compassion, integrity, positivity and reflection, delivering effective and high-quality support to those individuals who access support from Future Pathways.

Future Pathways offers support to people who were abused or neglected a child when they were in the Scottish care system. The service was established alongside the Scottish Child Abuse Inquiry and has expanded considerably since its start in 2016. Future Pathways’ aim is to help people live well. To change paths, enjoy life, succeed and grow.

Reaching our shortlist is straightforward providing you can say ‘yes’ to our list of ‘must haves’. You can start your journey now by simply downloading an application pack from our website but before you start your travels, please kindly make sure the following ‘fits’ into your career and personal attributions rucksack because life is a journey.

• We’d like a degree in Health and Social Care, Social Work or equivalent but, if you hold a recognised, relevant professional qualification at a minimum SVQ Level 4 with relevant workplace experience this works too.
• Up to date child and vulnerable adult protection knowledge together and ideally completion of suicide prevention training such as ASIST.
• You are an exceptional compassionate individual with experience of working with those in society who’ve faced personal challenges, childhood disturbance, abuse, separation, institutional care and trauma
• Curiosity, empathy and a focus on learning, empowerment, collaboration and self- awareness.
• Experience of personal outcomes focused approaches, working in partnership with people to set goals, agree plan and support people to achieve their potential.
• Able to hold hope and walk alongside someone on their journey, you are good at nurturing self confidence and supporting people to make positive changes in their lives
• Worked with staff in accordance with the statutory framework and requirement including GDPR, BACP, the SSSC and the Care Inspectorate.
• Knowledge of and positive engagement with Impact Evaluation and Quality Assurance Frameworks for the purposes of continuous improvement. and practice development.

With a great range of benefits including 30 days annual leave plus 10 public holidays and 2 wellbeing days, we work fulltime 36.25 hours per week.

Committed to Equality, Diversity and Inclusion, we embrace and encourage people from all walks of life, including welcoming applications from Neurodiverse individuals. It is important to us that you feel comfortable and confident and, as such, we are willing to adjust or adapt our application, interview and selection process to suit your needs, including working patterns and hybrid working wherever and whenever we can. Simply contact us and we’ll come back to you.

This role does, however, require periodic but not continuous office presence.