- Advertised from 11th August 2022
- Hours per week: 21 worked over 3 days to include a Wednesday and Thursday Type of contract: Fixed Term until 31 March 2023
Role
The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.
An exciting opportunity has arisen for a Money Advice Consultant to join the Money Advice training and Consultancy Team at CAS. This position is initially a fixed term position until 31st March 2023. We are looking for an experienced Money Adviser/Trainer to join the team in providing consultancy advice and delivery of specialist debt advice training courses.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network, making an invaluable contribution to citizens’ lives.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.
For more information, please refer to the Job Pack which can be downloaded on our vacancies page.
Application notes
How to apply
For further details and information on how to apply, please visit our website at cas.org.uk/about-us/current-vacancies.
Equality & Diversity Monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: equalitymonitoring@cas.org.uk
About the employer
Citizens Advice Scotland is an Equal Opportunity Employer.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)
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Workforce Wellbeing Officer
- Full time
- £32,100
- Mainly working from home, but some travel around Scotland and to our office in Glasgow will be required. (Hybrid)
- Closing 1st May 2024
Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.
We believe we will achieve this by supporting the money advice workforce, empowering citizens to get help and support, and advocating for fairer policy.
About the role
Over the past four years, the Workforce Wellbeing Project (formerly the Adviser Wellbeing Project) has given us the unique opportunity to document the experiences of staff within the free money advice sector and support their wellbeing through research, training, and community building.
The Workforce Wellbeing Officer (WWO) will be a creative and passionate communicator who can incite engagement and discussion on wellbeing topics in an inclusive way; acknowledging the sensitivity of wellbeing topics and the need to break down barriers – personal and organisational – which affect how wellbeing is addressed and supported in the workplace.
Investing in Communities is a Scottish Government funded joint initiative of Midlothian Voluntary Action, Volunteer Midlothian and Dalkeith Citizens Advice Bureau that aims to improve the health, wellbeing and resilience of people in the Central Dalkeith and Woodburn areas through information, advice, learning and practical action.
The postholder is responsible for collaborating with partner organisations to develop, deliver and evaluate actions to achieve project aims. In particular, this includes advice and information provision for those in or at risk of financial hardship and building skills and knowledge of local people so they can make informed life and financial decisions.
Up to date understanding of Scottish and UK benefits system and experience of providing advice and information (paid or unpaid) to people experiencing disadvantage are essential. Postholder must hold City and Guilds Level 3 Energy Awareness Award, or be willing to work towards this as part of the role.
Holistic Advice Worker AIM HI Project
- Part time
- £29,327 pro-rata
- Penicuik (On site)
- Closing 7th May 2024
Motivated person required to deliver the AIM HI Income Maximization Project across Midlothian.
The post holder will be required to provide holistic money and benefits advice to improve the circumstances and well-being of Midlothian families. The worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, advice on budgeting, utility, housing and other issues including some assistance with debt (including housing debt).
Good interpersonal skills are essential and the post holder will work closely with referring professionals and be responsible for developing innovative ways to engage with some hard to reach groups.
14 hours per week with some flexibility. Combining the post with our other income maximisation vacancy will be considered. If you are interested in both posts please apply for both vacancies.
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The Cost of Living crisis is unprecedented in social history and continues to have a devastating impact on the lives of many Stirling citizens. The need for advice, information and crisis intervention support around money, debt, shortages of fuel and food is huge and continues to grow.
The Cost of Living Support Worker is responsible for supporting volunteer advisers deal with the increase in casework / demand due to Cost of Living drivers.
The post holder will increase volunteer advisors capacity to deal with cost of living driven enquiries & support the main Bureau volunteer led generalist service to deal with the increased volume of enquiries.
The post holder will act as support and mentor to both office-based and remotely enabled advice volunteers ensuring they have the necessary support to deal with enquires effectively and efficiently.
General Responsibilities
- To act as the main point of contact and mentor for all advice volunteers seeking casework/advice support on Cost of Living driven enquiries
- To support bureau based & remotely enabled volunteers to assist in the delivery of the core advice service.
- To provide advice support for remote & bureau based volunteer workers particularly in relation to complex/crisis Cost of Living crises driven client enquiries.
- Provide advice for maximising income & support volunteer advisers in the provision of advice & assist people maximise their income by accessing such support as is available to them (e.g. benefits and grants).
- Provide advice & support volunteer advisers in the provision of advice for managing debt. Helping people identify their options and strategies, enabling them to get control of their borrowings or removing the burden of debt entirely.
- To undertake supervisory roles within the office – e.g. 2nd tier technical support on complex Cost of Living driven enquiries
- To communicate frequently with volunteer advisers to ensure they are satisfied, well-placed and any concerns are addressed.
- To help ensure the purpose of the Stirling CAB, its actions, policies, procedures and the role of the volunteer is clearly communicated, understood and implemented.
- To help represent and present the views of volunteers and volunteering related matters to senior management.
- Help ensure that the required monthly CAB statistics are provided to the Deputy Manager
- To carry out any other reasonable task requested by CAB management or required by the Board of trustees.
Accountability
- Provide written reports to monthly supervision sessions with Deputy Manager
- Attend annual appraisal
- Attend Annual General Meeting and quarterly reviews of role with CEO
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