Top job! Head of Frontline Services

  • Full time
  • £60,986
  • Hybrid Working - Dundee, Perth or West Dunbartonshire
  • Closing 8th August 2022

  • Advertised from 26th July 2022
  • Contract: Permanent. 35 hours per week.
  • + Essential Car User Allowance
  • Job ref: JUL20224797


This is a hybrid role that will allow autonomy and flexibility with home working and office working at any of our three locations (Perth, Dundee or West Dunbartonshire).

Come and join us!

Caledonia Housing Group - Housing Association of the Year award and Social Housing Developer of the Year 2021.

Caledonia Housing Association has the vision of providing “Homes and Services that make life better” and we have ambitious goals to revolutionise the customer service we provide. By streamlining processes and procedures we aim to improve the customer experience of tenants and service users across the Group. We operate across 8 local authorities and manage over 5,200 affordable homes and offers services to around 2,000 private owners. We are committed to tackling inequality and housing needs across the Highlands, Tayside, Perthshire and Dunbartonshire.


As a Caledonia Housing Group employee you will enjoy a fantastic range of benefits including:

Ongoing investment in your personal development with access to internal and external training qualifications

Annual Leave entitlement starting at 33 days per year (increases with length of service)

We promote work-life balance and operate a flexi-time system

Generous contributory pension scheme

Health benefit of up to £300 per year which includes a gym membership, fitness equipment or health insurance

Wellbeing services offering support and confidential advice for you when you most need it including counselling and in-house mental health first aiders

Volunteering opportunities

As an inclusive employer, we’re open to having a conversation with you about flexible working.

About the role

This is an exciting time to join Caledonia Housing Association.

We have launched our ambitious programme of business transformation. Our vision, ethos and purpose will ensure that Caledonia puts the needs and requirements of our customers first whilst providing homes and services that make life better.

We require a Head of Frontline Services to play a pivotal role in the successful delivery of this programme by leading and managing staff across the Customer Services Directorate.

We need someone who can think and act creatively to produce service improvements, has the talent to build a positive and enthusiastic solutions based team culture and has the energy and ability to work at pace to deliver results.

You will have had experience of leading on customer service and policy development initiatives and have the ability to inspire, motivate and mentor multi- disciplinary staff teams to achieve our customer service aspirations.

You must be able to demonstrate that you have operated at a managerial or leadership level, have produced and developed reports for governing or executive bodies and have had responsibility for operational and corporate key performance indicators and budgetary control.

Application notes

If this sounds like you and you would like to be part of a supportive and flexible work environment, while being part of an organisation committed to making a difference please click on the ‘Apply’ link or visit the ‘Join Us’ section of our website

Interviews will be held week commencing 15/08

A registered charity no: SCO 13988. Caledonia strives to be an equal opportunities employer and welcomes applications from all sections of the community. A Registered Scottish Charity No SCO13988.

Closing Date: Monday 8th August at 12 noon