Senior Tenancy Support Officer
- Full time
- £25,000 – £28,000
- Homes for Good, Bridgeton, G40 & Dennistoun, G31 with some home working. Travel within Greater Glasgow & West of Scotland.
- Closing 2nd September 2022
- Advertised from 18th August 2022
- Salary dependent on experience. Permanent, subject to 3 month probationary period.
- + pension & 30 days holiday per year.
Role
We are looking for a highly motivated Senior Tenancy Support /officer to join our fast paced & dynamic professional family. Always working to our core values of being kind, honest, friendly and fair we provide a high standard of service to all our customers (tenants and landlords alike), ensuring quality by investing in the team’s expertise and always willing to go the extra mile to get the job done.
You will have demonstrable experience supporting vulnerable adults. Your role will be key in providing support to our most vulnerable and complex tenants through providing innovative person centred support and excellent customer service to help them sustain their tenancies in happy, stable homes.
You will be a hands on team player, happy sharing your own knowledge and expertise. Your Hardworking, enthusiastic, reliable and approachable nature, along with your great communications skills & a willingness to learn will make you a great addition to our professional family.
Key Responsibilities
- Tenants and properties – Managing a portfolio of tenants with complex needs. Helping them sustain their tenancy by maintaining their household, paying bills and rent including managing arrears repayment where needed. Helping tenants with income maximisation, energy accounts, mental & physical wellbeing and social inclusion. This includes property management and repair recording for your portfolio.
- Team – Overseeing and Supporting other members of the tenancy support team in their roles by providing guidance in relation to tenancy sustainment and wellbeing.
- Benefits – Taking the lead on welfare and benefit claims such as housing benefit, universal credit, personal independence payments and employment & support allowance.
- Engagement – Working and liaising with our Tenant & Community Development Officer about planned workshops and projects.
- Reporting – Recoding progress of all actions and updating systems on a regular basis.
Skills & Experience Required
- Educated to a degree level or equivalent level of work experience in a relevant field
- Have a UK driving licence with access to a vehicle for work purposes
- A willingness to work towards a letting agent qualification (Letwell/ Safeagent/ PropertyMark)
- Excellent IT skills including use of Microsoft Office
- Demonstrable excellent written and verbal communication skills
- Highly motivated, self-driven and dynamic individual with a primary objective to help others reach their full potential
- Ability to work in a busy & changing environment with the flexibility to embrace change at short notice
- Able to cope under pressure and support team members to achieve positive outcomes
- Ability to take a person centred approach to tenancy support & sustainment
- A good knowledge of the welfare system, financial inclusion & mental health
- Act as introducer & representative with primary, secondary & third sector services through community networks & health partnerships
- Openness to experiences of and communicating with people with complex needs who may have experienced trauma
- Ability to maintain a non-judgemental attitude & have excellent listening skills
- Good analytical skills in gathering evidence with an emphasis on critical thinking and strategic planning of individual cases
- Work in harmony with all other HFG team members to ensure that the company’s core values are being met whilst striving for operational excellence across the board
About Us
Homes for Good is Scotland’s first social enterprise letting agency, now forming part of a dynamic social business group. Established in 2013, with offices in Bridgeton & Dennistoun, we manage and own over 550 properties within Greater Glasgow & the West of Scotland.
Our focus is on leading by example in the private rented sector, creating safe happy homes for tenants and sounds investments for landlords. Our relationships and customer care standards with tenants and landlords alike set us apart from the rest of the industry.
Operating across all sectors of the private rented sector, we have in house expertise to enable us to provide help to tenants in areas including energy efficiency advice, financial health, interior design and employability. Our approach to tenancy support is what makes Homes for Good unique within the private rented sector.
Our Values
Home is the foundation of all of our lives, and we recognise the importance of a safe and secure home, and our responsibilities for the properties we manage. Our values underpin everything we do, and our day to day behaviours, as a team and as individuals, reflect these. They are:
How you feel is important to us.
We know that moving to a new home, or letting a property can be both exciting and stressful. We will always be a warm, friendly voice, providing straightforward help and advice. We are here to support you at every stage of your journey with us. We really want to help and we will want to make sure you always feel heard, respected and taken care of.
We offer real quality and our standards are high.
The quality of the homes we manage and own really matters. We want the level of service we offer and our attention to detail to be the best it can be. We are not perfect, but we try very hard! We aim high to inspire others to do the same too, and we never stop challenging ourselves to be better.
We know our stuff
We invest time and money in our training and professional development, keeping up to speed with current legislation, market trends and general business practice. We value and develop our community and industry networks to make sure we know what’s going on and benchmark ourselves against others in the social enterprise and property worlds. We are always learning, and you can rely on us to apply that knowledge in our work with you.
We always do the right thing.
Everyone has different needs and opinions. We treat everyone fairly and we will work hard to find the right solution in any situation. And if we make a mistake, we will own it, put it right, no question, and learn from it.
We don’t give up at the first hurdle.
When there is a problem, we will put time and effort into solving it. We will always go as far as we can to help you on a practical level, and we always have our thinking caps on about how can make things better.
Application notes
Please submit your most recent CV, with contact details for two referees, and a covering letter outlining why you think you are the right person for the job to joinus@homesforgood.org.uk no later than Friday 2nd September 2022
Thank you for your interest in joining the Homes for Good team.
Support Worker (Fife Support Service)
- Full time
- £23,756 – £24,938
- Kirkcaldy (On site)
- Closing 5th May 2024
Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?
You don’t need to have previous experience or qualifications in this field. If you share our values, this could be the role for you!
At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:
- Empathy (listen to and understand an individual’s needs and circumstances)
- Respect (treat others the way they wish to be treated)
- Integrity (be honest and have strong moral principles)
- Caring (show kindness and concern for others)
LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:
- Personal development and employability programmes
- Self-help coaching
- Supported accommodation
- Care at home
- Housing support
- Befriending
- Social cafes
The Service
The Fife Visiting Support Services, Short Term Housing Support work with people in their own homes, sheltered housing, and temporary accommodation in the community throughout Fife to help them live independently, therefore access to a car and a full driving licence are essential.
The Fife Visiting Support Services, Long Term Care at Home work with people in their own homes, sheltered housing, and temporary accommodation in the community throughout Fife to help them live independently, therefore access to a car and a full driving licence are essential.
The Job
Short Term Housing Support
Support Workers in the Fife Support Services, Short Term Housing Support are responsible for delivering a housing support service for up to 6 months to enable people to sustain their tenancy and live as independently as possible in their own homes.
It is the Support Workers responsibility to develop effective relationships with people affected by a range of challenges, support them to cope in difficult times and enable them to live a good life. In doing so, to provide emotional, practical and social support to help people to live as independently as possible and make informed choices in all aspects of their lives.
As a Support Worker in this service, you will support and assist service users to achieve outcomes in the following areas –
Income Maximisation
Managing / Sustaining a Tenancy
Improved Independent Living Skills
Accessing Specialist Support
Reducing Isolation
Improved Mental Health & Wellbeing
Long Term Care at Home
Support Workers in the Fife Support Service, Long Term Care at Home are responsible for delivering a visiting care at home service to enable people to live as independently as possible in their own homes (which may include prompting of personal care and medication, where required, and help to enable people to develop practical household skills).
The post holder will provide emotional support, to assist people to take part in activities that matter to them and help them engage with their community to reduce social isolation.
It is the Support Workers responsibility to develop effective relationships with people affected by a range of challenges, support them to cope in difficult times and enable them to live a good life. In doing so, to provide emotional, practical and social support to help people to live as independently as possible and make informed choices in all aspects of their lives.
As a Support Worker in this service, you will support and assist service users to maximise their income and benefits. This might involve liaising with other agencies that may be involved with the service user, advocating on their behalf and accessing professional help if required and appropriate. In addition, you will support service users to cope with the responsibilities of a tenancy and help them take responsibility for the safety of themselves and their home.
What’s in it for you?
The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:
- Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
- 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service, with an opportunity to buy and sell holiday
- access to paid SVQ qualifications and a wide range of learning and development opportunities and funded Disclosure Scotland and Scottish Social Services Council memberships
- defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
- life assurance scheme providing death in service benefits to named beneficiaries
- healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
- employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
- discounted travel schemes including cycle to work scheme, monthly bus pass scheme and travel ticket loan and much more!
For a full list of benefits available to employees, please see the following link - linkliving.org.uk/work-with-us
Successful applicants will be required to register with SSSC within 6 months of their start date.
This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.
Support Worker (Edinburgh Mental Health Service)
- Full time
- £23,756 – £24,938
- Edinburgh (On site)
- Closing 28th April 2024
Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?
You don’t need to have previous experience or qualifications in this field. If you share our values, this could be the role for you!
At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:
- Empathy (listen to and understand an individual’s needs and circumstances)
- Respect (treat others the way they wish to be treated)
- Integrity (be honest and have strong moral principles)
- Caring (show kindness and concern for others)
LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:
- Personal development and employability programmes
- Self-help coaching
- Supported accommodation
- Care at home
- Housing support
- Befriending
- Social cafes
The Service
Our Edinburgh Mental Health Services is made up of five teams of support workers who provide visiting tenancy support across Edinburgh to people experiencing mental ill health. The service also has a Core and Cluster accommodation service which provides more intensive support to people who have spent time in long-term hospital care. Our support enables the people we work with to live as independently as possible in their own home and improve their mental and physical health.
The Job
We have an exciting opportunity for ambitious and motivated Support Workers to join our team and improve the lives of people supported by our Edinburgh Mental Health Services.
In this role, you will be supported to work using a person centred and trauma informed approach and develop effective relationships with people affected by a range of mental health problems, supporting them to cope in difficult times and working towards recovery and a good life. You will provide emotional, practical and social support to enable people to live as independently as possible and make informed choices in all aspects of their lives.
This role involves the administration of medication to some of the individuals we support. Full training will be provided for this.
For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Recruitment Pack.
What’s in it for you?
The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:
- Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
- 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service, with an opportunity to buy and sell holiday
- temporary enhanced business travel mileage allowance to support employees with increased fuel costs
- access to paid SVQ qualifications and a wide range of learning and development opportunities and funded Disclosure Scotland and Scottish Social Services Council memberships
- defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
- life assurance scheme providing death in service benefits to named beneficiaries
- healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
- employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
- discounted travel schemes including cycle to work scheme, monthly bus pass scheme and travel ticket loan and much more!
For a full list of benefits available to employees, please see the following link - linkliving.org.uk/work-with-us Successful applicants will be required to register with SSSC within 6 months of their start date.
This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.
Assistant Project Worker (Older Persons Service)
- Full time
- £23,756 – £24,938
- Kirkcaldy (On site)
- Closing 8th May 2024
Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?
At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:
- Empathy (listen to and understand an individual’s needs and circumstances)
- Respect (treat others the way they wish to be treated)
- Integrity (be honest and have strong moral principles)
- Caring (show kindness and concern for others)
LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:
- Personal development and employability programmes
- Self-help coaching
- Supported accommodation
- Care at home
- Housing support
- Befriending
- Social cafes
The Service
Our Older Persons' Service addresses loneliness and social isolation among older people through volunteer befriending, social cafes, and our Help to Stay at Home service.
The Job
The Older Persons Service promotes social inclusion opportunities for isolated and lonely vulnerable older people by providing 1:1 support in people’s own homes. The regular contact that this service will bring will make a real difference to an older person’s life. Older people will ideally benefit emotionally through shared interests and experiences with their matched staff member and also through practical assistance, such as help with transport to Health Services including GP, dentist and hospital appointments, collection of prescription, support to attend appointments, shopping trips and social outings.
The purpose of the job is to work closely with the project workers and volunteers to support the people who receive our services to become engaged and included within their communities.
About You
You will have good computer skills and the ability to use technology efficiently to maintain and update records, combined with a knowledge and understanding of the issues affecting older people. The successful candidate will be able to work openly and honestly in a team setting and have an ability to prioritise their own caseload.
A valid driver's license and access to a car that can be used daily to travel between services as required is essential for this role.
For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.
What’s in it for you?
The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:
- Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
- 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service
- opportunity to buy and sell holiday
- enhanced company sick and family friendly pay
- access to paid SVQ qualifications and a wide range of learning and development opportunities
- funded Disclosure Scotland and Scottish Social Services Council memberships
- defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
- access to an Electric vehicle leasing scheme, subject to the terms of the scheme
- life assurance scheme providing death in service benefits to named beneficiaries
- healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
- employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
- annual flu vaccination
- access to a savings and borrowing scheme
- cycle to work scheme
- monthly bus pass scheme
- season/travel ticket loan and much more!
For a full list of benefits available to employees, please see the following link - linkliving.org.uk/work-with-us
This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.
Peer Digital Inclusion Coach
- Part time
- £27,705 – £30,398 pro-rata
- Fife (On site)
- Closing 13th May 2024
PURPOSE OF THE JOB
The Peer Digital Inclusion Coach will use their own personal experiences of managing mental health and recovery (either personal experience or experience of caring for someone), alongside an interest in digital tools and basic IT skills to support people experiencing mild to moderate mental health issues to understand and use digital tools (such as emails, websites and apps) in order to reach their own health goals.
Through the provision of up to six 1:1 digital support sessions people will be supported to understand the range of digital therapies available to them, the benefits of these therapies and how to access these. Support will be tailored to meet the needs of each individual and is likely to include learning basic digital skills (using different platforms including websites and apps) as well as increasing confidence in the navigation of digital therapy resources. The PDIC will also be responsible for facilitating the setting up and delivery of peer digital support groups to enable people further develop their digital skills whilst increasing their natural support networks.
With the Service Manager and partners in the Digital Psychological Therapies Team (NHS Fife) they will participate in communities of learning to share best practice and broaden the reach of digital therapies for this client group. They will work with NHS colleagues to participate in an evaluation report at the end of the project which will inform the delivery of digital therapy support going forward.
Job Statement
The post holder will use their personal experiences of mental health challenges to offer empathy and understanding to others in the area of learning and utilising digital skills. In this role, the Peer Digital Inclusion Coach will offer empathetic support alongside practical assistance in order to empower people to feel in control of their lives in relation to making informed choices around their use of digital tools. The Peer Digital Inclusion Coach will act as a digital champion within the service and link with external agencies and partner organisations. They will also be supported to continue their own personal and professional development.
VALUES
The postholder will be expected to demonstrate LinkLiving’s core values of:
- Empathy (listen to and understand an individual’s needs and circumstances)
- Respect (treat others the way they wish to be treated)
- Integrity (be honest and have strong moral principles)
- Caring (show kindness and concern for others)
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