Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are looking for an enthusiastic and confident individual to support our nation office in Glasgow. With experience of providing administrative support for a range of purposes and colleagues, together with knowledge of Health and Safety, Safeguarding and General Data Protection Regulations, you will ensure the office is safe, organised and efficient.

About the role

The Nations Support Officer will support the nation-based team, providing seamless and effective business support to running operations within the nation.

This role will include responsibility for the general management of a nation office, delivering effective and compliant services including day-to-day security, maintenance and health and safety provision within the site.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience of successfully managing ad hoc tasks and small-scale projects in an administrative or similar role, demonstrating knowledge and awareness of Health and Safety, Safeguarding, General Data Protection Regulations; knowing when to escalate issues.
• Experience of working as part of a team, as well as with minimal supervision and using own initiative whilst demonstrating excellent customer service with the ability to remain calm, diplomatic and composed.
• Experience of working in a support role with responsibility for meeting regulatory requirements and providing administrative support to home-based staff or geographically dispersed colleagues and volunteers.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Skills

• Experience of Microsoft Office, including a working knowledge of 365 applications, including Outlook and Excel, and ideally a working knowledge of the following: SharePoint, One Note and Teams.
• General property management experience including environmental management.
• Can demonstrate effective supplier relationships and a customer care approach.
• Excellent planning and organisational skills with attention to detail. A proactive approach and the ability to work on multiple projects/tasks simultaneously.
• Confident to lead relationships and outputs from senior stakeholders, including landlords and able to apply critical thinking in response to issues arising.
• Health and Safety knowledge to conduct fire evacuation training, mandatory checks/implementations, employee on site inductions and conducting event risk assessments.
• An enthusiastic and flexible approach, able to work closely and adaptively with the immediate team and collaboratively across the wider organisation.
• Knowledge and understanding of the Voluntary sector in the Nations and the environment we operate in.
• Knowledge of safeguarding principles and practice. Strong empathy for the needs of volunteers, people with arthritis and staff.
• Able to record and maintain accurate and up to date personal and numerical
• Data with knowledge of General Data Protection Regulations (GDPR).

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

MND Scotland is the only charity in Scotland dedicated to directly supporting people with MND, their families, and friends.

Since being founded over forty years ago, MND Scotland has provided practical, financial and emotional support to anyone affected by MND whilst also funding essential research into finding effective treatments and a cure.

MND Scotland is funded entirely by donations and grants. The charity’s patron is Her Royal Highness, the Princess Royal.

The communications coordinator will support the charity’s ambitions, and will be a passionate communicator to help to raise awareness, create engaging content, and further enhance our external reputation.

A creative and proactive individual who takes ownership of tasks and can work independently to produce high-quality content.

You will lead on creating social media content and support the communications team to maximise opportunities across multiple channels.

You will proactively generate media coverage that inspires and motivates people to join our cause, while helping to raise awareness and understanding of the impact MND has on people’s lives.

The successful candidate will enjoy experimenting with new approaches and tools to keep up with emerging trends. You will work collaboratively with colleagues across the organisation to identify stories and bring them to life across our internal and external channels.

We welcome candidates who are driven to shape the role and bring their experience of working with traditional and social media to protect and enhance our reputation.

Introduction

Are you someone who genuinely wants to make a difference? Are you motivated by transformational change? Have you experience in improving processes and creating successful business systems? If so, we want to hear from you!

This is a vital and exciting role that will allow the award winning fundraising team at Children’s Hospices Across Scotland (CHAS) to rethink and change how we use the CRM and the associated processes as we look ahead to the next decade of fundraising.

This multi-disciplinary role will work as part of a small team providing specialist technical expertise to manage the CRM development. You will be responsible for reviewing all existing CRM process to ensure they are appropriate for the new system as well as managing the implementation of integrations with the CRM and third party applications.

Key responsibilities

• Lead the analysis and development of existing processes to support the growth ambitions of CHAS and align with the move to an updated version of our current CRM.
• Research, propose and develop changes to policies, services and processes
• Train and support colleagues in the move to our updated CRM
• As a process improvement expert you have freedom to act to address issues identified without reference to line manager working within change control and risk management mechanisms

About you

You will have knowledge of fundraising CRMs and experience in process analysis and change. You will be an excellent project manager and communicator with a proven track record in managing system integration projects.

• Experience in implementation as a functional lead, CRM and fundraising systems or equivalent
• Demonstrable experience of process analysis, process improvement and resolving complex issues
• Highly effective team working skills, with an ability to collaborate with others and develop strong and effective working relationships across an organisation
• Excellent communicator with a friendly manner
• Meticulous approach to planning and excellent attention to detail
• Accountable for self, actions and decisions

We have an exciting opening in our Fundraising team for a Community and Events Fundraiser.

You will be responsible for coordinating events and community activities and maximising the income generated from those events as well as by those organised by supporters, volunteers and organisations.

You will support the fundraising team to inspire, develop and co-ordinate increased involvement from supporters, managing new and existing relationships with volunteers, donors, organisations and partners.

Responsible for but not limited to:

• Lead our flagship events with a proactive approach to ensure their success.
• Developing a community and events fundraising plan that will achieve agreed income targets in line with the overall fundraising strategy, review and update this on an ongoing basis.
• Play a leading role in growing event fundraising through externally organised challenge events, established Leuchie organised events and to develop proposals for new events which have the potential to grow and develop.
• Lead and cultivate in growing community fundraising activity and income through supporter-led fundraising, local groups and organisations.
• Leading on the design and distribution of events promotional communications, media and materials, and collaborate with colleagues to co-ordinate these within the parameters of overall Leuchie communication plans.

About you:

Qualifications

• Educated to SCQF level 6 in English and Mathematics, or through equivalent work experience.
• Driving licence or the ability to travel independently to fundraising events.

Knowledge and Experience

• Proven experience of generating income through community and event planning including organisation and delivery.
• Experience of successfully recruiting participants, supporters, and/or volunteers for events and fundraising activities.
• Experience of growing external financial support through excellent stewardship.
• Knowledge of the community, including externally organised events which have the potential to generate income, and local organisations and companies which offer potential funding sources.

Skills

• Ability to use Microsoft Office and fundraising databases.
• Excellent verbal and written communication and interpersonal skills, including public speaking.
• Ability to manage a busy and varied workload.
• Ability and experience in developing and implementing promotional plans.

Personal characteristics / attributes

• Demonstrates positive, professional, caring attitude and understanding of guest needs.
• Commitment to Leuchie’s vision and core values.
• Resilient.
• Ability to work unsupervised and to use initiative.
• Accountable, delivering high quality standards and service for Leuchie on a day-to-day basis.
• Flexible approach and attitude to tasks.
• Demonstrate a can-do attitude with excellent problem-solving skills.

About us:

Leuchie is a national respite charity which provides transformational holidays for people living with neurological conditions such as MS, MND, stroke and Parkinson's. We also help carers and families have a break from caring responsibilities themselves. We believe the benefits of a holiday at Leuchie House should go beyond the walls of Leuchie.

We provide over 300 breaks a year at Leuchie House which tells us that a lot of people have unimaginably difficult lives and the number of people facing these challenges is growing.

Leuchie has been at the forefront of health and care for 60 years. Today we are delivering transformational breaks in a highly regulated environment, through our in-house neuro-experienced team of nurses, physiotherapists, occupational therapists, technology experts and carers. We are unique in the way we blend short breaks and services, and our care provision is recognised as exemplary by our regulator and guests.

Leuchie is a national respite charity which provides transformational holidays for people living with neurological conditions such as MS, MND, stroke and Parkinson's. We also help carers and families have a break from their caring responsibilities.

Community and Events fundraising is a key element of Leuchie’s fundraising portfolio. You will be joining as the charity launches its strategic vision for the future with an ambitious fundraising strategy to match.

Benefits:

Enormously rewarding work in a very special environment

Excellent salary from £30,000 (pro rata for part-time)

Enhanced 7 weeks/35 days annual leave (pro rata for part-time)

Company pension scheme

Non-contributory Life Assurance scheme

Benefits including Cycle to Work scheme, store card discount scheme, free parking, meals and refreshments provided

Employee Assistance Programme

Great working environment and team

Leuchie are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of their age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief or marriage and civil partnerships.